Barbara Alexandra Hamburg
Director Of Customer Relations And Services
Santa Fe, Capital
Summary
Customer-focused professional with successful seven-year career in technology sector. Dynamic successful applying project management and relationship skills in busy business environment.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Director of Customer Relations and Services
VertiQ Software
Morgan Hill, CA
03.2017 - Current
- Elevated capabilities and testing and leveraged best practices and new developments that enhanced customer experiences.
- Managed multiple projects simultaneously and coordinate internal resources across different functional areas to meet customer needs.
- Created training strategies and learning agendas for client on-boarding and participated in pre-sales activities where needed to ensure continuity post-sale.
- Maintain relationships with clients, understand their challenges and needs in order to better enable their success.
- Serve as a liaison between clients and products by communicating product roadmaps and customer feedback.
- Performed supervisory functions, made hiring, demoting and terminating decisions and conducted performance appraisals.
- Managed customer statistics and queried, manipulated and visualized data to thoroughly understand customers.
- Built customer journeys across multiple marketing contact channels and focused on direct mail, short message service, email and web notifications.
- Collaborated with inbound and outbound contact center leaders and facilitated multi-touch online and offline interactions that maximized lifetime value while minimizing costs.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Launched quality assurance practices for each phase of development
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Associate of Technology - Computer And Information Sciences
Universidad Tecnológica Nacional
Santa Fe, Argentina 04.2017 - 05.2019
High School Diploma -
Daniel Hand High School
Madison, CT 01.2009 - 06.2011
Nanodegree in UX Design - Computer And Information Sciences
Udacity
Online 01.2021 - 05.2021
Skills
Customer Relationship Management Software (CRM)
Customer relations and communications
Customer relations understanding
Customer and employee rapport
Relationship building and networking
Microsoft Suite
Java Basics
Html Basics
Timeline
Nanodegree in UX Design - Computer And Information Sciences
Udacity
01.2021 - 05.2021
Associate of Technology - Computer And Information Sciences
Universidad Tecnológica Nacional
04.2017 - 05.2019
Director of Customer Relations and Services
VertiQ Software
03.2017 - Current
High School Diploma -
Daniel Hand High School
01.2009 - 06.2011