Barbara Alexandra Hamburg
Director Of Customer Relations And Services
Santa Fe, Capital
Summary
Customer-focused professional with successful seven-year career in technology sector. Dynamic successful applying project management and relationship skills in busy business environment.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Director of Customer Relations and Services
VertiQ Software
Morgan Hill, CA
03.2017 - Current
- Elevated capabilities and testing and leveraged best practices and new developments that enhanced customer experiences.
- Managed multiple projects simultaneously and coordinate internal resources across different functional areas to meet customer needs.
- Created training strategies and learning agendas for client on-boarding and participated in pre-sales activities where needed to ensure continuity post-sale.
- Maintain relationships with clients, understand their challenges and needs in order to better enable their success.
- Serve as a liaison between clients and products by communicating product roadmaps and customer feedback.
- Performed supervisory functions, made hiring, demoting and terminating decisions and conducted performance appraisals.
- Managed customer statistics and queried, manipulated and visualized data to thoroughly understand customers.
- Built customer journeys across multiple marketing contact channels and focused on direct mail, short message service, email and web notifications.
- Collaborated with inbound and outbound contact center leaders and facilitated multi-touch online and offline interactions that maximized lifetime value while minimizing costs.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Launched quality assurance practices for each phase of development
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Associate of Technology - Computer And Information Sciences
Universidad Tecnológica Nacional
Santa Fe, Argentina 04.2017 - 05.2019
High School Diploma -
Daniel Hand High School
Madison, CT 01.2009 - 06.2011
Nanodegree in UX Design - Computer And Information Sciences
Udacity
Online 01.2021 - 05.2021
Skills
Customer Relationship Management Software (CRM)
undefinedTimeline
Nanodegree in UX Design - Computer And Information Sciences
Udacity
01.2021 - 05.2021
Associate of Technology - Computer And Information Sciences
Universidad Tecnológica Nacional
04.2017 - 05.2019
Director of Customer Relations and Services
VertiQ Software
03.2017 - Current
High School Diploma -
Daniel Hand High School
01.2009 - 06.2011
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