Barry Aldridge
Jonesboro
Summary
Dynamic Cat Adjuster with proven expertise in claims investigation and damage assessment at Pilot Catastrophe. Recognized for enhancing claim processing efficiency and fostering strong client relationships through effective communication. Adept at policy interpretation and negotiation, ensuring fair settlements while maintaining compliance with regulations. Committed to continuous professional development in the insurance field.
Skilled insurance professional ready to handle complex claims with precision and efficiency. Proven track record in thorough investigation, accurate assessment, and effective negotiation. Strong collaborator focused on team success and adaptable to changing environments. Expertise in customer communication, claims processing, and conflict resolution
Business leader in the community. Top sales producer in insurance industry and also financial and banking institutions. Nations top ranked bank producer with Farm Bureau Bank for 12 years in continuation. Allocated time efficiently with Bank, home office, and customers.
As manager with Walmart i was responsible for total operations. Interviews, hiring process, coaching, scheduling, safety, training, inventory and profit and loss.
Overview
40
40
years of professional experience
Work History
Cat Adjuster
Pilot Catastrophe
06.2022 - Current
- Maintained strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
- Ensured compliance with state regulations and company policies through diligent review of all claim-related materials.
- Assisted clients in understanding their insurance coverage by explaining complex terms and conditions clearly and concisely.
- Improved claim processing efficiency by conducting thorough investigations and promptly addressing discrepancies.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Examined claims forms and other records to determine insurance coverage.
- Negotiated fair settlements on behalf of the company for property damage claims while mitigating financial risk exposure.
- Analyzed information gathered by investigations to report findings and recommendations.
- Managed catastrophe response efforts during natural disasters, ensuring prompt service to affected policyholders and efficient resource allocation within the team.
- Increased overall productivity by managing a large caseload while maintaining strict attention to detail and accuracy in documentation.
- Participated in ongoing professional development opportunities to maintain current knowledge of insurance laws, regulations, and best practices within the field of claims adjustment.
- Conducted on-site field inspections to assess damages firsthand, allowing for more accurate estimates and informed decision-making regarding repair costs or total loss assessments.
- Answered customer questions regarding deductibles.
- Verified insurance claims and determined fair amount for settlement.
- Prepared summaries of damage, payments, and policy coverage.
- Led cross-functional teams in implementing best practices for claims management efficiency.
- Streamlined claims processes, improving turnaround times and customer satisfaction rates.
Agent
Farm Bureau Insurance
10.1998 - 06.2022
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Managed client relationships, providing tailored insurance solutions to meet individual needs.
- Developed and implemented strategic marketing initiatives to enhance product visibility and customer engagement.
- Trained and mentored junior agents, fostering professional development and enhancing team performance.
- Conducted regular policy reviews, ensuring compliance with regulations and addressing client concerns proactively.
- Collaborated with underwriting teams to streamline risk assessment processes for new policies.
Manager (TLE Specialty Division)
Walmart
08.1985 - 09.1998
- Led operational strategies to enhance efficiency and streamline processes across multiple departments.
- Developed training programs for team members, fostering skill growth and performance improvement.
- Implemented inventory management systems, reducing stock discrepancies and improving accuracy.
- Collaborated with cross-functional teams to optimize supply chain logistics and reduce costs.
- Developed and implemented training programs for new associates, enhancing team performance and customer service standards.
- Oversaw daily operations in high-volume retail environment, ensuring optimal staffing and resource allocation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Education
Certificate of Business Masters - Business
Walmart Institute
Bentonville, AR05-1991
No Degree - Business Administration
U of A
Fafetteville AR01-1987
High School Diploma -
Salem High School
Salem AR05-1985
Skills
- Claims investigation
- Damage assessment
- Property valuation
- Policy interpretation
Timeline
Cat Adjuster
Pilot Catastrophe
06.2022 - Current
Agent
Farm Bureau Insurance
10.1998 - 06.2022
Manager (TLE Specialty Division)
Walmart
08.1985 - 09.1998
Certificate of Business Masters - Business
Walmart Institute
No Degree - Business Administration
U of A
High School Diploma -
Salem High School