Benjamin Jackson
Fouke
Summary
. Hardworking HVAC professional offering proven history in managing residential, commercial and industrial HVAC needs with skillful and efficient repairs. Adept at testing and inspecting systems to isolate faults and implement repair plans. Effectively align systems to meet manufacturer specifications and maximize performance. Organized with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Branch Sales Associate
Carrier Enterprise
11.2023 - Current
- Collaborated with team members to achieve monthly sales targets through effective cross-selling strategies.
- Streamlined processes in the branch, reducing wait times and increasing customer satisfaction scores.
- Maintained accurate records of all transactions, adhering to company policies regarding reporting procedures and financial documentation requirements.
- Boosted customer satisfaction by providing exceptional service and addressing client inquiries promptly.
- Assisted with resolving complex issues for clients, demonstrating expertise in problem-solving skills.
- Met with members to understand goals and recommend solutions to fit specific needs.
HVAC Technician
Cooks Heating And Air-conditioning
08.2015 - Current
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
- Traveled to job sites for both scheduled and emergency appointments.
- Repaired and replaced motors, bearings and belts.
- Kept accurate records of time and materials used for each job to compile into service reports.
- Worked overtime, holidays and weekends to accommodate company needs.
- Filled out detailed work orders for each job completed.
- Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
- Closed out work orders after verifying completion with customers and reporting discrepancies discovered on job site.
- Supplied technical assistance to customers over phone using simple troubleshooting techniques.
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings.
- Responded to emergency HVAC service requests promptly, finding swift resolutions.
- Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
- Tested automatic, programmable, and wireless thermostats in residential or commercial buildings to decrease energy usage [Number]%.
- Installed new air conditioning, heating and refrigeration systems according to manufacturer's specifications and local codes.
- Used technical skills, tools, and techniques like soldering to repair parts.
- Troubleshot and diagnosed issues with HVAC and refrigeration units.
- Repaired and replaced faulty motors, blowers, switches and compressor units.
- Worked in strict compliance with applicable OSHA regulations and safety requirements.
- Supervised and instructed assistants.
- Consulted with customers to trace malfunctions and identify root causes, completing speedy repairs to return full performance levels.
Education
High School Diploma -
Fouke High School
06.2011
Skills
- Diagnostic Techniques
- Single Compressor Systems
- Electrical and Pneumatic Controls
- Variable Speed Drives
- Technical Troubleshooting
- Valid Driver's License
- Adaptable
- Duct Sizing and Design
- EPA Requirements Knowledge
- HVAC Change-Out Procedures Expert
- Sales reporting
- Goal oriented
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
Skills
- Soldering
- Customer-Focused
- Heating Principles Knowledge
Timeline
Branch Sales Associate
Carrier Enterprise
11.2023 - Current
HVAC Technician
Cooks Heating And Air-conditioning
08.2015 - Current
High School Diploma -
Fouke High School
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