Bethany Wilson
Helena-West Helena,AR
Summary
Dynamic Team Leader skilled in customer focus, workload management, and motivating teams. Proven ability to implement process improvements that enhance efficiency and reduce errors.
Overview
2027
2027
years of professional experience
Work History
Team Leader Manager
Brian Bloesch
West Helena, AR
2023 - Current
- Led team to achieve operational goals through effective communication and collaboration.
- Implemented process improvements to enhance workflow efficiency and reduce errors.
- Mentored staff on best practices, fostering a culture of continuous improvement and learning.
- Developed training materials to support onboarding and skill development for new team members.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
Education
GED -
PCCUA
Helena, AR02.1992
Skills
- Customer focus
- Workload management
- Motivational skills
- Influencing skills
Timeline
Team Leader Manager
Brian Bloesch
2023 - Current
GED -
PCCUA