Bianca Underwood
Gentry
Summary
Dynamic operations leader with a proven track record at Blue's Concession, excelling in team collaboration and crisis management. Enhanced customer satisfaction through effective communication and streamlined workflows, achieving significant operational efficiency. Skilled in problem-solving and multitasking, fostering a culture of continuous improvement and fiscal responsibility.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Assistant General Manager of Operations
Blue's Concession
Colcord, OK
2020 - Current
- Trained and mentored team members on best practices in concession operations.
- Streamlined operational workflows to enhance efficiency and reduce downtime.
- Enhanced customer satisfaction with timely resolutions of issues and effective communication strategies.
- Fostered a culture of continuous improvement by encouraging open dialogue between team members across all levels of seniority.
- Managed budgets and financial reporting, ensuring fiscal responsibility and profitability.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
Food Service Worker
Blue's Concession
Colcord, OK
2018 - Current
- Prepared and served food items efficiently during high-volume events.
- Ensured cleanliness and organization of workstations to comply with health regulations.
- Assisted in training new staff members on food preparation techniques and safety protocols.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
Customer Service Associate
Blue's Concessions
Colcord, OK
2018 - Current
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Collaborated with team members to streamline daily operations and improve service delivery.
- Trained new staff on company policies, procedures, and best practices for customer interactions.
- Maintained accurate records of customer transactions and feedback to enhance service quality.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Siloam Springs High School
Siloam Springs, AR05-2024
Associate of Applied Science - Liberal Arts And Sciences
NorthWest Arkansas Community College
Bentonville, AR05-2025
Skills
- Problem-solving
- Teamwork and collaboration
- Multitasking Abilities
- Problem-solving abilities
- Reliability
- Adaptability and flexibility
- Effective communication
- Professionalism
- Crisis management
Certification
- Portable Extinguishers
- Firefighter PPE
- Fire Service and Safety
- Wildland FIrefighting
- FEMA IS-100.c: Introduction to the Incident Command Systems, ICS 100
- FEMA IS-200.c: Basic Incident Command System for Initial Response, ICS-200
- FEMA IS-315.a: CERT and the Incident Command System (ICS)
- FEMA IS-20.22: Diversity Awareness 2022
- FEMA IS_21.22: Civil Rights and FEMA Disaster Assistance
- FEMA IS-37.22: Managerial Safety and Health
- FEMA IS-5.a: An Introduction to Hazardous Materials
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant General Manager of Operations
Blue's Concession
2020 - Current
Food Service Worker
Blue's Concession
2018 - Current
Customer Service Associate
Blue's Concessions
2018 - Current
High School Diploma -
Siloam Springs High School
Associate of Applied Science - Liberal Arts And Sciences
NorthWest Arkansas Community College