Bibiana Ramirez-Mendoza
Rogers
Summary
Detail-oriented and highly analytical Banking Operations Specialist with 10 years of experience specializing in account verification, regulatory compliance, and financial research. Proven track record of managing high-volume verification workflows, including Verification of Deposit (VOD), complex banking research, and sensitive third-party agency requests.
Overview
10
10
years of professional experience
Work History
IAS Senior Research and Operations Specialist
Arvest Bank Operations
Lowell, AR
05.2016 - Current
- Verification of Deposit (VOD): Accurately calculated average daily balances, verified account opening dates, and confirmed current balances for commercial and retail accounts. Authenticate account holder authorizations and securely transmit certified financial data directly to mortgage lenders, credit providers, and landlords.
- Banking Research: Conduct deep-dive historical research into complex account structures, closed accounts and multi-year transaction histories to resolve intricate inquiries from customers.
- Agency & Regulatory Processing: Act as the primary point of contact for specialized third-party verifications, ensuring timely and legally compliant fulfillment for:
- Department of Housing and Urban Development (HUD): Verifying asset eligibility for housing assistance programs.
- Medicare/Medicaid: Providing documented asset verification for state and federal healthcare benefit evaluations.
- Adult Protective Services (APS): Expediting sensitive financial research and account
documentation to support elder financial abuse investigations. - Audit Support: Compile, review, and deliver comprehensive account documentation for internal, federal, and state regulatory audits, ensuring 100% compliance with strict operational timelines.
- Account Re-verifications: Execute rigorous pre-closing re-verification workflows to detect sudden changes in asset stability or potential fraud prior to loan originations.
Education
High School Diploma -
Heritage High School
Rogers, AR05.2010
Skills
- Operational efficiency
- Attention to detail
- Task prioritization
- Multitasking Abilities
- Process documentation
- Legal documentation
Timeline
IAS Senior Research and Operations Specialist
Arvest Bank Operations
05.2016 - Current
High School Diploma -
Heritage High School