Billy C. Martin III
Operations Manager
Paragould,AR
Summary
Seasoned Operations Manager and leader with 20+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
33
33
years of professional experience
Work History
Operations Manager
Trinity Rail
04.2024 - Current
- Led cross-functional teams to optimize operational workflows, resulting in improved efficiency and reduced cycle times.
- Streamlined inventory management processes through the use of INET, which reduced waste and minimized stock discrepancies.
- Coached direct staff in best practices for operational excellence, fostering a culture of continuous improvement and teamwork.
- Analyzed operational data to identify trends and insights, driving informed decision-making and strategic planning initiatives.
- Monitored key performance indicators, providing actionable feedback to teams to sustain high levels of productivity and quality.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Customer Service Manager
Trinity Rail
04.2023 - 04.2024
- Developed and implemented customer service strategies that enhanced client satisfaction and streamlined operations across departments.
- Led a team of customer service representatives, providing training and mentorship to ensure high performance and service excellence.
- Analyzed customer feedback and service metrics to identify areas for improvement, driving initiatives that enhanced service quality.
- Collaborated with cross-functional teams to optimize processes, resulting in more efficient service delivery and improved customer experiences.
- Managed escalated customer issues effectively, ensuring resolution and maintaining strong client relationships through proactive communication.
- Took ownership of customer issues and followed problems through to resolution.
Dispatch & Preload Manager
United Parcel Service
01.2019 - 01.2023
- Led the dispatch team to optimize route planning, improving delivery efficiency and reducing operational delays.
- Managed performance metrics for dispatch operations, driving continuous improvement initiatives that elevated team productivity and accuracy.
- Coordinated preload operations to ensure timely package readiness, significantly enhancing daily throughput and customer satisfaction.
- Implemented safety training programs, fostering a culture of compliance and reducing workplace incidents across all shifts.
- Analyzed operational workflows, identifying bottlenecks and implementing solutions that improved service reliability and response times.
President/ CEO
Woodruff Electric Co-op Corp.
01.2003 - 01.2015
- Spearheaded strategic initiatives that enhanced operational efficiency, resulting in improved service delivery across the organization.
- Directed cross-functional teams to implement innovative projects, fostering collaboration and driving organizational growth and sustainability.
- Established key performance metrics to monitor progress and align operational goals with overall corporate strategy, enhancing accountability.
- Championed community engagement programs that strengthened stakeholder relationships and elevated the co-op's public profile within the region.
- Collaborated with regulatory bodies to ensure compliance with industry standards, mitigating risks and reinforcing organizational integrity.
- Oversaw the implementation of advanced technology systems that streamlined operations and improved customer engagement initiatives.
Executive Vice President
Woodruff Electric Co-op Corp.
01.1995 - 01.2003
- Led strategic initiatives that enhanced operational efficiency, resulting in streamlined processes and improved service delivery.
- Developed and implemented comprehensive organizational strategies that drove growth and strengthened stakeholder relationships.
- Oversaw budget management and resource allocation, ensuring alignment with corporate objectives and financial sustainability.
- Cultivated a high-performance culture by mentoring senior leadership, fostering collaboration, and enhancing team engagement.
- Drove innovation through the integration of advanced technologies, improving service reliability and customer satisfaction.
Consumer Accounts Clerk
Woodruff Electric Co-op Corp.
01.1993 - 01.1995
- Conducted regular account reconciliations, identifying discrepancies and ensuring timely resolution to maintain financial accuracy.
- Assisted in the preparation of monthly financial statements by compiling necessary data accurately and efficiently for upper management review.
- Processed consumer account transactions efficiently, ensuring accuracy and compliance with established billing procedures.
- Resolved customer inquiries and issues promptly, enhancing satisfaction through effective communication and problem-solving skills.
- Improved interdepartmental communication by proactively collaborating with other departments on relevant accounting matters, resulting in increased overall company efficiency.
Education
MBA - Finance
Christian Brothers University
Memphis, TN01.1997
BS - Finance
Arkansas State University
Jonesboro, AR01.1993
Skills
Cross-functional leadership
Operational efficiency
Data analysis
Technology implementation
Communication skills
Civic Activities
- Lions Club, President
- Forrest City Rotary Club
- Forrest City Chamber of Commerce, President
- Forrest City Industrial Health Care Task Force
- Forrest City School District Committee for Safer Schools
- East Arkansas Community College Computer Information Systems Advisory Board
- East Arkansas Community College Foundation Board
- CHS Hospital Board
Instructor
1997 - 2001 East Arkansas Community College Forrest City, AR
- Introduction to General Business
- Introduction to Computer Information Systems
- Economics
Timeline
Operations Manager
Trinity Rail
04.2024 - Current
Customer Service Manager
Trinity Rail
04.2023 - 04.2024
Dispatch & Preload Manager
United Parcel Service
01.2019 - 01.2023
President/ CEO
Woodruff Electric Co-op Corp.
01.2003 - 01.2015
Executive Vice President
Woodruff Electric Co-op Corp.
01.1995 - 01.2003
Consumer Accounts Clerk
Woodruff Electric Co-op Corp.
01.1993 - 01.1995
BS - Finance
Arkansas State University
MBA - Finance
Christian Brothers University