Blake Rogers
Rogers
Summary
Professional account management professional with strong focus on building and maintaining client relationships. Adept at driving results through collaborative teamwork and adaptable to changing needs. Skilled in communication, negotiation, and problem-solving. Reliable and goal-oriented, with proven track record in achieving targets and enhancing customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Intermodal Account Representative
Total Quality Logistics
Rogers, AR
08.2025 - Current
- Oversaw client account management for five offices, encompassing 500 brokers, ensuring satisfaction through proactive communication and support.
- Coordinated logistics operations, optimizing shipment schedules for timely deliveries.
- Resolved customer inquiries and issues, enhancing overall service experience.
- Developed strong relationships with clients, fostering long-term partnerships and trust.
- Provided 24/7 availability to address customer communications and resolve issues beyond broker capabilities.
- Oversaw end-to-end shipment processes, facilitating domestic and cross-border logistics between the US, Canada, and Mexico.
Directed operations for efficient transportation from ports to final delivery locations.
Logistics Account Executive
Total Quality Logistics
Rogers, AR
02.2024 - Current
- Logistics Account Manager
- Experienced in managing domestic full truckload (FTL) logistics. Responsible for end-to-end customer account oversight, including sales acquisition, relationship development, and continuous service improvement. Successfully identify and secure new business opportunities while maintaining strong client satisfaction through proactive communication and real-time shipment updates. Skilled in coordinating with carriers, negotiating rates, and ensuring on-time delivery across diverse freight lanes.
- Manage full lifecycle of FTL shipments across domestic and international markets
- Prospect, acquire, and onboard new customers to grow company revenue in the domestic and international markets
- Serve as primary point of contact for customer updates and service inquiries
- Negotiate freight rates and build carrier relationships to ensure cost-effective delivery solutions
- Monitor shipment progress and resolve issues to maintain service excellence
- Collaborate with internal teams to streamline operations and exceed customer expectations
Appraisal Assistant
Willems Appraisal
Scranton, AR
04.2019 - 01.2024
- Assist the appraiser in physically inspecting properties
- Conducting research in the public records
- Identifying comparable properties in the local MLS
- Perform market analysis for the appraiser's coverage area
Education
High school diploma -
Scranton High School
Scranton, AR05-2017
Associate of Science - Computer Science
Arkansas Tech University
Russellville, ARSkills
- Public Speaking (5 years)
- Sales (5 years)
- Computer skills (7 years)
- Customer Service (7 years)
- Customer relationship management
- Account management
- Document management
- Document control
- Sales proficiency
- Project management
- Web technologies and services
- Customer engagement
Certification
- Recognized as OMASS Representative of the Week for 4 consecutive weeks based on performance and customer service
- Achieved fastest sales/performance growth among Rail Representatives in the department (2025–2026)
Timeline
Intermodal Account Representative
Total Quality Logistics
08.2025 - Current
Logistics Account Executive
Total Quality Logistics
02.2024 - Current
Appraisal Assistant
Willems Appraisal
04.2019 - 01.2024
High school diploma -
Scranton High School
Associate of Science - Computer Science
Arkansas Tech University