Blanca Torres
Rogers
Summary
Dedicated server with a proven ability to enhance customer dining experiences through exceptional service and menu upselling. Bilingual in English and Spanish, ensuring effective communication with diverse clientele.
Dynamic server experienced in delivering high-quality service in fast-paced environments. Known for strong teamwork and attention to detail, consistently collaborating with kitchen staff to ensure timely food delivery and maintaining health standards.
Results-driven server skilled in menu upselling and effective communication. Committed to providing excellent customer service and maintaining a clean and organized dining area, contributing to overall customer satisfaction and restaurant success.
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
7
7
years of professional experience
2015
2015
years of post-secondary education
Work History
Server
Texas de Brazil
Rogers
08.2025 - Current
- Delivered prompt and attentive service to enhance customer dining experiences.
- Maintained cleanliness and organization of dining area to meet health and safety standards.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
Server
Black Bear Diner
Fayetteville
03.2020 - 08.2025
- Upsold menu items to increase overall sales and enhance customer dining experiences.
- Executed opening and closing duties to prepare restaurant for service.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
Produce Associate
Walmart
Springdale
08.2019 - 11.2020
- Assisted in restocking produce sections, ensuring product availability for customers throughout shifts.
- Implemented effective inventory management practices, reducing waste and maintaining product freshness.
- Collaborated with team members to create attractive displays, enhancing customer engagement and sales.
- Conducted regular quality control checks on produce, ensuring only the best items were available for sale.
- Responded to customer inquiries regarding product details, enhancing overall shopping experience.
- Facilitated a clean and organized work environment, promoting safety and productivity.
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to 'first in, first out' rule.
- Assisted customers in locating requested items, providing product knowledge and making suggestions when appropriate.
Members Relations Representative
Ozark Electric Corporate Company
Springdale
03.2019 - 07.2019
- Collaborated with colleagues to resolve complex customer issues efficiently.
- Assisted customers in understanding billing inquiries and service options.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Answered phone calls and directed them to appropriate personnel.
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
- Provided customer service by answering product and service related questions.
- Greeted customers and responded to inquiries in a timely manner.
- Established relationships with existing customers to promote new product or service opportunities.
Education
Aurora High School
Aurora, MOSkills
- Order taking
- Menu upselling
- Food safety
- Customer service
- Communication skills
- Problem solving
- Attention to detail
- Teamwork
- High volume dining
- Professional appearance
- I’m bilingual in English and Spanish
- Billing inquiries
- Customer relationship management
- Providing customer support
- Payment processing
- Call center customer service
- Cash handling
Languages
Spanish
Professional
English
Professional
Timeline
Server
Texas de Brazil
08.2025 - Current
Server
Black Bear Diner
03.2020 - 08.2025
Produce Associate
Walmart
08.2019 - 11.2020
Members Relations Representative
Ozark Electric Corporate Company
03.2019 - 07.2019
Aurora High School