Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bob Baker

Pea Ridge,AR

Summary

Dynamic Project Manager with a proven track record, adept at driving project success through effective scope management and cross-functional communication. Achieved a 45% GPM average while mentoring teams and enhancing client relationships, ensuring alignment with organizational goals and delivering high-quality results within budget constraints.

Extensive leadership experience exceeding 25 years in the Information Technology sector, directing large-scale national rollout projects, leading Fortune 100 account management for one of the largest technology companies in the world.

Experienced with project lifecycle management, including initiation, planning, execution, and closure. Utilizes effective communication and leadership skills to guide teams and stakeholders. Track record of applying strategic thinking and risk assessment to achieve project goals efficiently.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Senior Project Manager

Wachter Inc.
03.2023 - Current
  • Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
  • Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
  • Mentored junior project managers and team members to enhance their skills and career growth.
  • Oversaw and maintained projects at a 45% GPM Average, as highest grossing PM in the Rollout department.
  • Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
  • Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
  • Maintained schedules to meet key milestones at every project phase.
  • Negotiated contracts with vendors and suppliers, securing favorable terms for the organization''s benefit.
  • Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
  • Developed and maintained project budgets to control costs and meet organizational and project goals.
  • Managed budgets exceeding $10+ million while effectively controlling costs through diligent financial oversight.
  • Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
  • Evaluated vendor proposals, selecting those that provided the best value for cost, quality, and timeliness.
  • Nurtured strong working relationships with internal and external stakeholders, building trust and credibility that facilitated smooth collaboration on shared goals.
  • Negotiated conflicts within project teams to ensure smooth project execution and maintain high morale.

Technical Account Manager

Dell Technologies
02.2015 - 09.2022
  • Established trusted advisor relationships to manage stakeholder expectations and meet revenue growth goals.
  • Led cross-functional teams to deliver customized solutions that exceeded client expectations.
  • Developed strong relationships with key clients, ensuring their needs were met and fostering long-term partnerships.
  • Conducted presentations to large groups at trade shows, reseller events and onsite product trainings. Solidify the value of proactive solutions such as ProSupport Plus, ProSupport Flex for Data Center & ProSupport Flex for Client.
  • Identified and proposed upsell and renewal opportunities and communicated value proposition to churn results for Enterprise and Global customers.
  • Conducted regular account reviews to proactively identify areas of improvement and implement necessary changes.
  • Served as a liaison between clients and internal teams to ensure smooth project execution and delivery.
  • Maintained a deep understanding of industry trends, allowing for proactive adaptation to changing market conditions.
  • Increased client satisfaction by promptly addressing technical issues and providing tailored solutions.
  • Reduced response time for technical inquiries with efficient communication channels and teamwork.
  • Streamlined internal processes to improve efficiency within the Technical Account Management team.
  • Collaborated with sales teams for seamless product integration and enhanced customer experience.

Project Manager

Wachter Inc.
01.2012 - 02.2015
  • Successfully managed multiple IT projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Developed comprehensive risk management plans, minimizing project delays and unexpected challenges.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.

Owner

Source-One Communications, Inc.
01.2001 - 03.2012
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision making.
  • Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.

Education

Associate of Applied Science - Business

NorthWest Arkansas Community College
Bentonville, AR

Skills

  • Project planning
  • Project management
  • Scope management
  • Client relationship management
  • Cross-functional communication
  • Customer relationship management
  • Cost control
  • Contract preparation
  • Multi-project management
  • KPI tracking
  • Verbal and written communication
  • Conflict resolution

Certification

BICSI Registered Installer

Axis Certified Professional

ITIL Foundations Certified

Timeline

Senior Project Manager

Wachter Inc.
03.2023 - Current

Technical Account Manager

Dell Technologies
02.2015 - 09.2022

Project Manager

Wachter Inc.
01.2012 - 02.2015

Owner

Source-One Communications, Inc.
01.2001 - 03.2012

Associate of Applied Science - Business

NorthWest Arkansas Community College

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Bob Baker