Open To Work
Bobbi Mowry
New Market,TN
Summary
Dynamic customer support specialist with over 30 years of experience in hospitality and client services. Recognized for exceptional problem-solving abilities and a commitment to delivering empathetic, confidential interactions. Highly organized and detail-oriented professional dedicated to achieving goals while optimizing productivity and service quality across diverse environments. Expertise in maintaining documentation systems, managing calendars, and preparing insightful reports, complemented by a strong foundation in project management principles and customer service best practices. Known for a proactive approach to identifying and addressing issues, effectively collaborating with cross-functional teams to ensure operational excellence and support team objectives.
Overview
26
26
years of professional experience
Work History
Regional Owners Success Coordinator
Vacasa, A Casago Company
Portland, OR (Remote)
05.2021 - 11.2025
- Addressed and managed inquiries from owners and guests through digital channels, ensuring a high level of service quality.
- Investigated and resolved booking account and payment challenges, documenting support requests for future reference and analysis.
- Conducted analysis of guest feedback to inform and optimize experience enhancement strategies.
- Analyzed data inputs to create detailed reports and develop effective tracking documents.
- Promoted teamwork and efficiency by implementing regular communication and progress updates.
- Streamlined material gathering and organization to enhance operational efficiency.
- Coordinated project timelines, ensuring all milestones were achieved and deadlines consistently met.
- Improved customer satisfaction by efficiently responding to inquiries and effectively resolving concerns in a professional manner.
- Coordinated efforts with department heads to create strategic plans that promote alignment with overarching company objectives.
- Analyzed market trends and consumer behavior to enhance strategic planning processes.
- Coordinated multiple projects at once, guaranteeing all met deadlines and objectives while upholding quality benchmarks.
- Engaged in active listening and open-ended questioning to address and resolve issues, promptly escalating critical problems to management for further action.
- Demonstrated exceptional performance by sustaining high evaluation ratings, contributing to overall organizational success.
Reservationist/Customer Service
Cabins USA
Pigeon Forge, TN
05.2020 - 05.2021
- Provided prompt customer support via phone and email, resolving booking and account issues with professionalism and empathy.
- Managed high volumes of support requests, documenting interactions and escalating complex cases as needed.
- Guided customers through digital booking processes and addressed payment or access concerns.
- Collaborated with teams to ensure timely and accurate resolution of customer inquiries.
- Utilized CRM software to maintain detailed records of support cases and outcomes.
- Coordinated reservations for cabins, ensuring optimal guest satisfaction and adherence to company policies.
- Managed incoming calls and inquiries, providing accurate information and assistance to potential guests.
Activities Assistant
Sunrise Ridge Resort
Pigeon Forge, TN
01.2016 - 05.2020
- Managed digital dissemination of event details, promoting effective information sharing and collaboration among participants and team members.
- Delivered empathetic support to diverse groups, addressing participant needs and resolving issues with sensitivity.
- Recorded detailed attendance and feedback data to facilitate analysis and enhance future programming.
- Guided volunteers and staff in using digital tools for scheduling and communication.
- Engaged with various departments to improve participant satisfaction and streamline workflow efficiency.
- Planned and managed diverse recreational activities tailored to guest interests and resort environment.
- Coordinated special events aimed at fostering community engagement and strengthening participant connections.
MCO Operator/Traffic Control Assistant
WVLR DT
Sevierville, TN
08.1999 - 01.2015
- Managed digital logs and records, ensuring accuracy and timely updates for broadcast schedules.
- Acted as primary client liaison, addressing inquiries and facilitating communication with internal teams.
- Conducted quality control reviews of content and resolved technical or scheduling issues as needed.
- Collaborated with team members to implement program changes and maintain service standards.
- Operated and maintained machinery to ensure optimal production efficiency.
- Monitored production processes to identify and resolve operational issues promptly.
Education
Associates of Business Technology - Business Administration
12-1991
Skills
- Customer support
- Written communication
- Problem-solving
- Attention to detail
- Handling customer inquiries
- Escalation handling
- Record keeping
- Empathetic and confidential communication
- Relationship building
- Financial management
- Negotiation
- Live chat
- CRM software
- Remote support specialist experience
- Multitasking and organization
- Data entry
Languages
English - Fluent
Timeline
Regional Owners Success Coordinator - Vacasa, A Casago Company
05.2021 - 11.2025
Reservationist/Customer Service - Cabins USA
05.2020 - 05.2021
Activities Assistant - Sunrise Ridge Resort
01.2016 - 05.2020
MCO Operator/Traffic Control Assistant - WVLR DT
08.1999 - 01.2015
Rogersville Business School - Associates of Business Technology, Business Administration