Bobby Isom
Mabelvale
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
8
8
years of professional experience
Work History
T Mobile on Site Tech
MCI Communications
04.2020 - 09.2023
- Improved system performance by conducting regular hardware and software maintenance on client workstations
- Resolved technical issues efficiently through remote troubleshooting and on-site support
- Boosted customer satisfaction with timely resolution of complex technical problems
Business Owner
South Fork Resort
03.2016 - 04.2020
- Increased client satisfaction by implementing innovative business strategies and streamlining processes
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers
- Expanded market reach with targeted marketing campaigns and strategic partnerships
- Developed a high-performing team through effective recruitment, training, and performance management
- Boosted revenue by identifying new business opportunities and diversifying product offerings
- Established strong customer relationships through excellent communication and attentive service
Education
Bachelor of Applied Studies - Communication And Rhetoric
Ouachita Baptist University
Arkadelphia, AR01.1999
Skills
- Technical Troubleshooting
- Operating Systems
- Application Support
- Team Collaboration
- Time Management
- Virtualization Technologies
Timeline
T Mobile on Site Tech
MCI Communications
04.2020 - 09.2023
Business Owner
South Fork Resort
03.2016 - 04.2020
Bachelor of Applied Studies - Communication And Rhetoric
Ouachita Baptist University
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