Brad Bromley

Comfort Advisor Manager

Airmasters Heating & Air Conditioning

Little Rock

10.1999 - Current

Built customer rapport to sell right products and services to confident and informed buyers and negotiated and closed sales.
Developed and maintained relationships with existing customers through follow up visits and phone calls.
Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Provided estimates for repair work or installation jobs prior to commencement of work.
Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
Made recommendations to customers to promote brand effectiveness and product benefits.
Researched available rebates from utility companies that could help offset costs for customers.
Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
Welcomed incoming sales inquiries with genuine interest and appreciation and generated excitement among potential customers about company's products and services.
Mastered product and service offerings and patiently educated customers on HVAC solutions and multiple product options, warranties, pricing and financial options.
Owned customer project from sales presentation through equipment installation and follow-up visits and calls to verify full satisfaction.
Analyzed sales performance and service feedback to drive organizational and operational changes for greater profitability.
Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
Assisted customers in selecting proper HVAC systems based on budget, lifestyle, and home size.
Negotiated and closed deals with minimal oversight.
Developed and implemented restructuring solutions, training programs and process improvement initiatives to boost performance.
Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Scheduled and attended weekly appointments with clients.
Reached out to customers to set up appointments, check on satisfaction and suggest additional offerings.
Listed equipment and material needed to complete customer installation and delivered and picked up temporary heating or cooling equipment.
Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.
Provided customers with detailed information on the benefits of energy efficient systems and products.
Completed necessary paperwork to include agreements, financial documents, heat gain and loss calculations, installation notes and rebate forms.
Inspected residential air ducts for signs of wear or damage.
Achieved sales goals, increasing revenue for top accounts and expanding personal sales portfolio.
Installed new HVAC equipment according to manufacturer specifications and local building codes.
Coordinated with other contractors when necessary to complete a job efficiently.
Reviewed blueprints and plans to identify potential problems before installation begins.
Created sales proposals for prospective clients, outlining the proposed system installation or replacement.
Advised customers on proper usage of their HVAC systems in order to maximize efficiency and longevity.
Conducted in-home consultations to diagnose customer needs and present comfort solutions.
Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
Ensured that all safety protocols were followed during each service call.
Recommended additional services such as air purification or dehumidification solutions as needed.
Streamlined operational efficiencies by tracking quarterly and annual sales metrics.
Forecasted sales for different accounts and managed inventory to ensure sufficient products at each site.
Assisted customers during selection process and helped choose perfect products to meet individual needs.
Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
Assisted with customer requests and answered questions to improve satisfaction.
Achieved cost-savings by developing functional solutions to problems.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Prioritized and organized tasks to efficiently accomplish service goals.
Recognized by management for providing exceptional customer service.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Completed day-to-day duties accurately and efficiently.
Exceeded customer satisfaction by finding creative solutions to problems.
Led team meetings and one-on-one coaching sessions to continuously improve performance.
Assigned work and monitored performance of project personnel.
Managed annual budgeting and forecasting, optimizing resource allocation.
Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Provided leadership during times of organizational change or crisis situations.
Recruited and hired qualified candidates to fill open positions.
Created and managed budgets for travel, training, and team-building activities.
Enhanced customer satisfaction through the development of a customer service excellence program.
Coached, mentored and trained team members in order to improve their job performance.
Interviewed prospective employees and provided input to HR on hiring decisions.
Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Analyzed customer feedback data to develop action plans for improving services offered.
Oversaw daily operations, maintaining efficiency and quality standards.
Trained employees on additional job positions to maintain coverage of roles.
Managed inventory levels to meet demand without overstocking, reducing waste.
Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Recruited and trained new employees to meet job requirements.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Enforced customer service standards and resolved customer problems to uphold quality service.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Conducted performance reviews for team members.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Resolved customer complaints and issues promptly, maintaining a positive brand image.
Coordinated cross-departmental projects to ensure timely and successful completion.
Negotiated contracts and agreements with vendors and suppliers to reduce costs.
Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Analyzed business performance data and forecasted business results for upper management.
Worked effectively in team environments to make the workplace more productive.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Performed troubleshooting on HVAC equipment to help identify customer needs.
Performed maintenance checks on air conditioning units to ensure optimal performance levels.
Executed updated marketing plans to increase branding exposure, customer traffic and sales.
Increased repeat business using great customer service, problem-solving and conflict resolution skills.
Grew annual business sales with strategic networking and marketing initiatives.
Demonstrated how zoning systems can be used to regulate temperatures in multiple rooms simultaneously.
Repaired damaged components such as fan motors, compressors, condensers.
Programmed thermostats for improved efficiency and customer satisfaction.
Implemented sales plans for advertising by identifying and calling on prospects.
Developed senior leadership reports for corrective action planning.
Cross-sold additional products and services to purchasing customers.
Diagnosed mechanical issues with heating and cooling systems using specialized tools.
Planned and followed through with inventory management for each store.
Implemented professional sales presentations to creatively communicate product quality and market comparisons.
Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
Created accurate, clear and complete sales proposals for easy communication to installation and billing teams.
Networked to build client base and promote products to new and existing clients.
Participated in training sessions to improve product knowledge and sales techniques.
Analyzed thermostat readings to determine if a unit is operating correctly.
Explained how different types of insulation can reduce energy costs for homeowners.
Initiated and monitored strategies for retaining and servicing accounts to maintain consistent revenue streams.
Scheduled appointments and met with potential clients in homes, listened to needs, answered questions and pinpointed best solutions through consultative sales approach.
Generated sales via networking events and home shows, fostering growth of current industry knowledge while connecting with potential clients.
Managed household errands and other essential duties.
Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Identified needs of customers promptly and efficiently.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Created monthly reports for senior management summarizing operational performance metrics.
Conducted performance evaluations, providing feedback and coaching for team development.
Ensured compliance with regulatory requirements and industry standards.
Led a team of XX employees, ensuring high productivity and excellent customer service.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Implemented process improvements, resulting in an increase in operational efficiency.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Ensured compliance with all applicable laws, regulations, industry standards.
Developed and implemented strategic plans to achieve company objectives.
Implemented quality control measures to uphold company standards.
Negotiated contracts with vendors to secure favorable terms and pricing.
Assigned tasks to associates to fit skill levels and maximize team performance.
Reviewed completed work to verify consistency, quality, and conformance.
Resolved customer inquiries and complaints requiring management-level escalation.
Enhanced team morale and retention through recognition programs and career development opportunities.
Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Ensured compliance with industry regulations and company policies.
Monitored staff performance and addressed issues.
Organized team activities to build camaraderie and foster pleasant workplace culture.
Analyzed market trends and competitor activity to inform business strategy.
Managed risk by developing and implementing effective risk management strategies.
Produced thorough, accurate and timely reports of project activities.
Facilitated team meetings and workshops to foster collaboration and share best practices.
Oversaw marketing initiatives, increasing brand awareness and sales.
Directed recruitment, hiring, and training of new staff members.
Evaluated individual and team business performance and identified opportunities for improvement.
Streamlined communication channels, improving information flow and decision-making speed.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Developed and implemented strategies to increase customer satisfaction and loyalty.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Managed inventory and supplies to ensure materials were available when needed.
Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Operated a variety of machinery and tools safely and efficiently.
Utilized various software and tools to streamline processes and optimize performance.
Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Proposed or approved modifications to project plans.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Delegated work to staff, setting priorities and goals.
Established processes to ensure efficient workflow throughout the organization.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Planned and led team meetings to review business results and communicate new and ongoing priorities.

Summary

Overview

Work History

Comfort Advisor Manager

Education

Some College (No Degree) - HVAC

Skills

Certification

Accomplishments

Affiliations

Languages

References

Timeline

Comfort Advisor Manager

Some College (No Degree) - HVAC

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