Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Braden Moore

Greenwood,AR

Summary

Dynamic professional with a proven track record at Foundever, excelling in complaint resolution and customer support. Skilled in training representatives and managing escalations, I enhance client satisfaction through effective communication and rapid data entry. Committed to fostering strong relationships and driving results in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Team Member

Walmart
04.2025 - 07.2025
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

Senior Client Advocate

Foundever
09.2022 - 03.2025
  • Managed between 50 and 70 incoming calls per day.Resolved customer service issues using company processes and policies and provided updates to customers.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Managed between 50 and 70 incoming calls per day.

Education

High School Diploma -

Greenwood High School
Greenwood
07.2020

Skills

  • Complaint resolution
  • Cleaning
  • Data entry
  • Equipment operation
  • Escalation management
  • Representative training
  • Membership renewals
  • Customer support
  • Data entry expertise
  • Rapid data entry skills
  • Manual data entry
  • Product security
  • Cyber security protocols

Languages

English
Native or Bilingual

Timeline

Team Member

Walmart
04.2025 - 07.2025

Senior Client Advocate

Foundever
09.2022 - 03.2025

High School Diploma -

Greenwood High School

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Braden Moore