Braden Moore
Greenwood,AR
Summary
Dynamic professional with a proven track record at Foundever, excelling in complaint resolution and customer support. Skilled in training representatives and managing escalations, I enhance client satisfaction through effective communication and rapid data entry. Committed to fostering strong relationships and driving results in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Team Member
Walmart
04.2025 - 07.2025
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Senior Client Advocate
Foundever
09.2022 - 03.2025
- Managed between 50 and 70 incoming calls per day.Resolved customer service issues using company processes and policies and provided updates to customers.
- Engaged clients in person and over phone to answer questions and address complaints.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Escalated issues to proper supervisors when standard processes were not effective.
- Managed between 50 and 70 incoming calls per day.
Education
High School Diploma -
Greenwood High School
Greenwood07.2020
Skills
- Complaint resolution
- Cleaning
- Data entry
- Equipment operation
- Escalation management
- Representative training
- Membership renewals
- Customer support
- Data entry expertise
- Rapid data entry skills
- Manual data entry
- Product security
- Cyber security protocols
Languages
English
Native or Bilingual
Timeline
Team Member
Walmart
04.2025 - 07.2025
Senior Client Advocate
Foundever
09.2022 - 03.2025
High School Diploma -
Greenwood High School