Bradley Graves
Quitman
Summary
Dynamic Customer Service Tech II at Kinetic, skilled in technical troubleshooting and customer training. Achieved high customer satisfaction through effective problem-solving and collaboration. Proficient in Java programming and inventory management, ensuring efficient operations and successful installations. Recognized for attention to detail and a commitment to excellence in service delivery.
Overview
3
3
years of professional experience
Work History
Kinetic Ops - Customer Service Tech II - FO
Kinetic
Greenbrier
07.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed routine maintenance and repair.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Kept records of parts and equipment used in projects to update inventory.
- Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
- Ensured that all installations were completed in accordance with industry standards.
- Provided training to customers on how to use their newly installed systems correctly.
- Java (computer programming) - The techniques and principles of software development, such as analysis, algorithms, coding, testing, and compiling of programming paradigms in Java.
- Web programming is the programming paradigm that is based on combining markup (which adds context and structure to text) and other web programming code, such as AJAX, JavaScript, and PHP, in order to carry out appropriate actions and visualize the content.
Education
Certificate of Technical Studies - Full Stack Development MEAN
Arkansas State University
Conway, AR07-2023
High School Diploma -
Quitman High School
Quitman, AR05-2015
Skills
- Technical troubleshooting
- Equipment maintenance
- Customer training
- Java programming
- Web programming
- Inventory management
- Problem solving
- Team collaboration
- Customer service
- Effective communication
- Attention to detail
- Project management
- Time management
- Data analysis
- Dependable and responsible
- Training & Development
- Planning
- Task prioritization
- Excellent communication
- Multitasking
- Good Telephone Etiquette
- Critical thinking
- Decision-making
- Data management
Affiliations
- Computer programming
- Fishing
- Hiking
- Riding trails
Accomplishments
- Top technician at Kinetic multiple times
Timeline
Kinetic Ops - Customer Service Tech II - FO
Kinetic
07.2022 - Current
Certificate of Technical Studies - Full Stack Development MEAN
Arkansas State University
High School Diploma -
Quitman High School
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