Dynamic professional with a proven track record at AT&T, excelling in problem-solving and client relationship management. Recognized for fostering positive customer interactions while driving sales opportunities. Adept at team leadership and development, with a keen attention to detail that enhances operational efficiency and customer satisfaction.
As a premier consultant it was my responsibility to receive inbound calls and assist each customer's concern. Not only was I responsible for resolving the customers issue it was also my duty to make sure the customers werent missing out on the opportunity to have a new service that they could benefit from (sales). In working this position I was able to meet great people by talking and building reports with customers to help them the best way while yielding to the company's policies to ensure the company expectations were met.
As a counter I assisted in inventory management, maintaining stock levels to meet customer demand.
I was recognized on multiple occasions for being patient, empathetic, passionate, and attentive when working with my student.
As a cashier I was responsible for processing the customer transactions efficiently using point-of-sale systems. I provided exceptional customer service, resolving inquiries and ensuring satisfaction. I also maintained accurate cash drawer, balancing daily sales and receipts. Managers werent always able to train so I often assisted in training new cashiers on procedures and company policies.