Brandon Smith
Booneville
Summary
Dedicated IT Technician delivering technical support, driving network reliability, and ensuring data security compliance. Proven ability to manage IT assets and optimize server performance for enhanced operational outcomes.
Overview
12
12
years of professional experience
Work History
IT Technician
River Valley Primary Care Services
Ratcliff
09.2023 - Current
- Installed and configured hardware and software for medical staff to ensure operational efficiency.
- Provided technical support through troubleshooting, resolving issues with connectivity and software.
- Maintained network systems to guarantee reliable connectivity for all operations.
- Documented IT processes for future reference, enhancing onboarding for new employees.
- Collaborated with vendors for timely equipment repairs and upgrades as needed.
- Ensured compliance with data security policies across the organization.
- Managed inventory of IT assets, including laptops, desktops, servers, and peripherals.
- Assisted with server virtualization projects using VMware ESXi and Hyper-V technologies.
- Assisted in designing and implementing solutions using Microsoft technologies such as Active Directory, Exchange Server, Group Policy Objects, DNS, DHCP, IIS.
- Created and implemented Active Directory group policy settings to manage workstations.
- Conducted regular patching and software updates on servers and workstations using SCCM.
- Deployed new applications to end users' machines via automated deployment tools such as SCCM or PDQ Deploy.
- Implemented patch management strategies using WSUS or SCCM tools.
- Deployed automated updates for Microsoft Windows OS using WSUS or SCCM 2012 R2, 2016, 2019.
- Deployed updates to existing software packages via patch management tools like SCCM and WSUS.
- Established secure remote connectivity solutions utilizing VPN technology.
- Deployed new technologies such as VoIP/FOIP phone systems or cloud computing solutions in response to customer needs.
Order Filler
Walmart Distribution
Clarksville
04.2021 - 09.2023
- Operated warehouse equipment to efficiently transport products to designated areas.
- Maintained clean and organized work area to uphold safety standards.
- Assisted in training new staff on order filling techniques and safety protocols.
- Communicated with supervisors regarding workflow and inventory requirements.
- Fulfilled orders promptly to meet challenging daily objectives.
Oil Cooker
Kraft Heinz
Fort Smith
07.2020 - 04.2021
- Ensured cleanliness and organization of workstations to meet food safety standards.
- Executed daily duties with accuracy and efficiency.
- Prioritized tasks to achieve service goals effectively.
- Conducted hourly checks on food products during production.
Line Lead
Rockline Industries
Booneville
10.2013 - 07.2020
- Directed daily operations for production team on manufacturing line to optimize workflow.
- Trained new staff on safety protocols and equipment operation procedures.
- Monitored inventory levels and managed supplies to ensure efficient production flow.
- Conducted inspections of machinery to identify maintenance needs and minimize downtime.
- Implemented process improvements, enhancing efficiency and reducing operational delays.
- Influenced team members through actions and expectations, achieving improvement goals.
- Ensured compliance with all production processes as per company policies and procedures.
- Analyzed production schedules and work orders to evaluate requirements and outputs.
Education
Windows Server Management And Security -
University of Colorado System
08-2024
Foundations Of Project Management -
Google Certificates
08-2024
Project Planning: Putting It All Together -
Google Certificates
08-2024
Project Initiation: Starting A Successful Project -
Google Certificates
08-2024
Google IT Suppport Professional Certificate - IT Security: Defense Against The Digital Dark Arts
Google IT Support
03-2024
Google IT Suppport Professional Certificate - Operating Systems And You: Becoming A Power User
Google IT Support
03-2024
Google IT Suppport Professional Certificate - System Administration And IT Infrastructure
Google IT Support
03-2024
Google IT Suppport Professional Certificate - The Bits And Bytes of Computer Networking
Google IT Support
03-2024
Google IT Suppport Professional Certificate - Technical Support Fundamentals
Google IT Support
03-2024
Magazine High School
Magazine, AR05-2012
Skills
- Network troubleshooting and diagnostics
- Hardware installation and configuration
- Data security compliance
- Server and asset management
- Technical support and help desk management
- Vendor collaboration and communication
- Problem solving and attention to detail
- Time management and process improvement
- IT documentation and software deployment
- Remote support and application installations
- Teamwork and collaboration in IT
- VoIP installation and management
Timeline
IT Technician
River Valley Primary Care Services
09.2023 - Current
Order Filler
Walmart Distribution
04.2021 - 09.2023
Oil Cooker
Kraft Heinz
07.2020 - 04.2021
Line Lead
Rockline Industries
10.2013 - 07.2020
Windows Server Management And Security -
University of Colorado System
Foundations Of Project Management -
Google Certificates
Project Planning: Putting It All Together -
Google Certificates
Project Initiation: Starting A Successful Project -
Google Certificates
Google IT Suppport Professional Certificate - IT Security: Defense Against The Digital Dark Arts
Google IT Support
Google IT Suppport Professional Certificate - Operating Systems And You: Becoming A Power User
Google IT Support
Google IT Suppport Professional Certificate - System Administration And IT Infrastructure
Google IT Support
Google IT Suppport Professional Certificate - The Bits And Bytes of Computer Networking
Google IT Support
Google IT Suppport Professional Certificate - Technical Support Fundamentals
Google IT Support
Magazine High School