Brandy McMahan
Star City
Summary
Certified Phlebotomy Technician with outstanding listening, verbal communication and interpersonal skills. One year of valuable, hands-on experience as a Phlebotomist at a diagnostic clinic. Excellent safety record, with no major accidents or incidents recorded. Sound judgment and a work history of proactively identifying and resolving problems in real time. Demonstrated a proven ability to work well independently as well as part of a team. Excellent time management, attention to detail and organizational skills, including prioritizing tasks. Proficient with Microsoft Word and Excel.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Cashier
Smoker Friendly
10.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Customer Service Representative
Express Employment
08.2024 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Cashier
Tobacco Outlet
10.2022 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Personal Care Assistant
LifeWin
06.2020 - 07.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Customer Service Representative
StarTek
04.2017 - 02.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Phlebotomist
Arkadelphia Diagnostic Clinic
01.2015 - 01.2016
- Supported Gary Gehrki, MD, including drawing blood from patients in a laboratory environment
- Demonstrated exceptional listening and rapport building skills to gain the trust, confidence and respect of patients and healthcare colleagues both in person and over the telephone
- Showcased solid attention to detail skills to log test results into a computer system
Customer Service Associate
Quality Aire Care
01.2014 - 01.2015
- Educated clients about the importance of summer or winter maintenance of their heating and cooling system
- Collaborated effectively with a diverse team of co-workers to complete a variety of administrative tasks
Substitute/Teachers Aide
Dilley School District
01.2012 - 01.2013
- Displayed stellar communication and oral presentation skills while teaching or co-teaching a group of students
- Demonstrated a proven ability to work well independently as well as part of a team
Office Manager
Frac Sand Services
01.2010 - 01.2012
- Showcased strong leadership and management skills while overseeing all administrative operations
- Completed tests of silic sand, including weighing the sand and recording findings
Assistant Manager
Dollar General
01.2008 - 01.2009
- Led, trained and mentored a team of retail store employees to maximize their potential and excel
- Proactively identified and resolved problems with customers in an accurate, timely and efficient manner
Education
Certified Phlebotomy Technician -
Petra Allied Health
Nationally Certified Pharmacy Technician - Pharmacy
Petra Allied Health
Hot Springs, ARNo Degree - Medical Field
Clinical Medical Assistant
Prescott, AR12-2023
Teachers Aide Certificate -
Penn Foster College
01.2012
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Team collaboration
- Customer service excellence
- Money handling
- Cash handling and management
- Customer relations
- Cash register operation
- Cash management
- Cash register systems
- Payment processing
Educationtrainingcertificates
- Certified Phlebotomy Technician
- Nationally Certified Pharmacy Technician
- Teachers Aide Certificate, Penn Foster College, 12/01/12
- Pharmacy Technician and Phlebotomy Studies, Petra Allied Health
Certification
- First Aid Certification - American Red Cross or St John Ambulance.
- Basic Life Support (BLS) Certification - American Heart Association.
Clinical Medical Assistant
Completed school last December 0f 2023 and im preparing to take my certification exam.
Timeline
Cashier
Smoker Friendly
10.2024 - Current
Customer Service Representative
Express Employment
08.2024 - 09.2024
Cashier
Tobacco Outlet
10.2022 - 09.2023
Personal Care Assistant
LifeWin
06.2020 - 07.2021
Customer Service Representative
StarTek
04.2017 - 02.2019
Phlebotomist
Arkadelphia Diagnostic Clinic
01.2015 - 01.2016
Customer Service Associate
Quality Aire Care
01.2014 - 01.2015
Substitute/Teachers Aide
Dilley School District
01.2012 - 01.2013
Office Manager
Frac Sand Services
01.2010 - 01.2012
Assistant Manager
Dollar General
01.2008 - 01.2009
Teachers Aide Certificate -
Penn Foster College
Certified Phlebotomy Technician -
Petra Allied Health
Nationally Certified Pharmacy Technician - Pharmacy
Petra Allied Health
No Degree - Medical Field
Clinical Medical Assistant
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