- Enjoy participating in a consistent workout routine for overall physical and mental well-being
- Avid Reader
- Documenting and sharing travel experiences
- Enjoying the art of baking and pastry-making, experimenting with recipes
- I enjoy helping others and giving back to the community
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Volunteering for community initiatives to give back to local communities and make a positive impact
Brandy Walker
Rogers,AR
Summary
Talented Human Recourse Generalist and Loss Prevention Specialist skilled in planning and implementing effective strategies to achieve loss prevention goals and improve profitability. Proven track record of successfully executing daily agendas and analyzing data for fraudulent activities. Possesses excellent communication and negotiation skills. Strong problem-solving abilities and a willingness to learn. Asset to any team. Poised to contribute to collective success and deliver positive results. Ready to take on new challenges with dedication and enthusiasm, advancing organization objectives.
Overview
17
17
years of professional experience
Work History
Human Resources-Loss Prevention Specialist
Kmac Enterprices, Inc.
03.2021 - Current
- Establishes and maintains case files, logs, and indexes; reviews documentation and records. Verifies job-related accidents with claimants and supervisors. Initiates appropriate notices as needed; monitors claimant's case history, noting any prior workers' compensation claims filed.
- Investigating, evaluating, and resolving general liability claims. This includes gathering information, assessing liability, determining damages, negotiating settlements, and producing discoveries for litigation when necessary.
- Handles company owned auto claims by investigating accidents, assessing vehicle damage, determining liability, and negotiating settlements with policyholders and repair shops. Ensure claims are valid and properly documented, while also communicating with all parties involved.
- Investigates and manages all unemployment claims to ensure the timely and accurate handling of claim discoveries.
- Built solid client base by identifying company resources, determining client risk factors and delivering risk management solutions.
- Responsible for addressing and resolving customer complaints in a professional and efficient manner. Handling customer grievances, investigate issues, and provide appropriate solutions, often acting as the first point of contact for customers with complaints.
Medical Assistant
AMMC Covid Clinic
03.2019 - 12.2020
- Working in the COVID Testing facility, I collect specimens (e.g. - Nasopharyngeal swab and oropharyngeal swab) from asymptomatic and symptomatic people in an effort to confirm or rule-out the COVID 19 virus.
- Which includes assisting in fulfilling the testing recommendations of COVID 19 for patients coming to Arkansas Methodist Medical Center for treatment/surgery as well those in the community, including long term care facility (LTCF) residents/employees, who may have symptoms of COVID 19 or require testing to rule-out exposure to help facilitate quarantine efforts as indicated based on results.
- As well as working in a team environment and rotate between various skills including ordering testing under the direction of the care provider, collecting specimen and labeling, patient education, supply ordering, educating employees on proper swabbing procedure, and critically thinking and assessing patients who may present ill.
- Follow up with patients daily by telehealth which conducts patient assessment, education, crisis intervention, counseling, and triage over the telephone.
Medical Assistant
Arkansas Methodist Medical Center
11.2018 - 12.2020
- Helps patients by providing information, services, and assistance.
- Maintains medical supplies inventory and performing preventive maintenance to keep medical equipment operating.
- Verifies patient information by interviewing patient, recording medical history, and confirming purpose of visit.
- Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, temperature, and bloodwork; and reporting patient history summary.
- Saves doctors' time by helping with office procedures.
- Secures patient information and maintains patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; and keeping patient information confidential.
- Counsels patients by transmitting physician's orders and questions about surgery or procedures.
- Schedules surgeries and or consultations by making arrangements with the surgical and medical centers; verifying times with patients; and preparing charts and pre-admission and consent forms.
- Maintains safe, secure, and healthy work environment by establishing and following standards and procedures and complying with legal regulations.
- Keeps supplies ready by inventorying stock, placing orders, and verifying receipt.
- Keeps equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and calling for repairs.
- Updates job knowledge by participating in educational opportunities and reading professional publications.
- Serves and protects the practice by adhering to professional standards; facility policies and procedures; and federal, state, and local requirements.
- Enhances practice reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.
Receptionist
Dr. John Hines
11.2018 - 07.2019
- Responsible for answering incoming calls, directing calls to appropriate staff, greeting and checking in all patients for office appointments, including paperwork for patients to fill out, scanning insurance cards, entering all demographic information into the electronic health record, entering referrals for office visits, scanning for staff as needed, and working closely with physicians and staff.
Billing and Receptionist
Dr. William J. Bulkley
11.2017 - 11.2018
- Translates a provider's diagnosis and treatment of a patient from a medical record file into codes, which are processed by the patient's insurance company.
- Greeting and scheduling patients and visitors, bookkeeping, calling patients to remind them of appointments, handling billing, answering and routing calls, making transactions, and keeping paperwork organized.
Manager
Bows & Blessings Boutique
08.2013 - 05.2016
- Oversees all aspects of store operations, including sales, staff management, inventory, and customer service, while also ensuring the boutique's brand image and financial goals are met. Key responsibilities include recruiting, training, and supervising staff, developing and implementing sales strategies, managing inventory and budgets, merchandizing, and providing excellent customer service.
Computer Service Technician
Teleflora
05.2008 - 02.2011
- Installed POS Systems for Flower Shops across the United States.
- Installed, configured and troubleshoot computers and computer hardware and software.
- Installed new hardware, connecting a computer to a network and setting up a complete point of sale system.
- As well as fully training all florist operators on system.
- Gave excellent customer service, handle orders, and trained staff.
Education
High School -
Greene County Tech High School
Skills
- Creative problem resolution
- Effective time management
- Consistent work performance
- Effective communication
- Efficient at learning new concepts
- Analytical reasoning
- Innovative problem-solving
- Resilience under pressure
- Individual performance coaching
- Flexible problem-solving
Fields Of Interest
- Computer Technology
- Leadership Advancement
- Community Involvement
- Traveling
- Reading
Activities
- Community Volunteer Work
- Freelance Makeup Artist
- Softball Coach
- PTO Vice President
Interests
Timeline
Human Resources-Loss Prevention Specialist
Kmac Enterprices, Inc.
03.2021 - Current
Medical Assistant
AMMC Covid Clinic
03.2019 - 12.2020
Medical Assistant
Arkansas Methodist Medical Center
11.2018 - 12.2020
Receptionist
Dr. John Hines
11.2018 - 07.2019
Billing and Receptionist
Dr. William J. Bulkley
11.2017 - 11.2018
Manager
Bows & Blessings Boutique
08.2013 - 05.2016
Computer Service Technician
Teleflora
05.2008 - 02.2011
High School -
Greene County Tech High School
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