Branna Moore
Little Rock
Summary
Dynamic team lead with a proven track record at United Healthcare, excelling in conflict resolution and coaching. Enhanced team performance through strategic problem-solving and active listening, fostering a culture of continuous improvement. Adept at managing escalations and driving positive change, ensuring exceptional customer service and satisfaction.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Tem Lead
United Healthcare
05.2022 - 05.2024
- Assisting with difficult calls and escalations
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Customer Service Representative
United Healthcare
03.2019 - 05.2022
- Assisting United Healthcare customer with updating their Primary Care Physicians
- Filing claims and prior authorizations
- Explained benefits to plan participants in easy-to-understand terms to educate each on available options.
Education
Adult Education Center
Little Rock, AR06-2013
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Active listening
- Customer service
- Data entry
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] through effectively helping with [Task].
Timeline
Tem Lead
United Healthcare
05.2022 - 05.2024
Customer Service Representative
United Healthcare
03.2019 - 05.2022
Adult Education Center
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