Braydon Roller

• Trained sales staff on company procedures and salesmanship.
• Kept detailed records of sales and contracts.
• Updated company website with deals and product packages.
• Completed to up to 75 outbound calls, as well as internet inquiries in timely matter.
• Provided superior and individualized customer service.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

• Bussed and reset 10-15 tables nightly to keep dining room and work areas clean.
• Cultivated warm relationships with regular customers.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations.

• Managed team performance by training, mentoring, disciplining, and motivating employees.
• Implemented, configured, and optimized safety standards.
• Planned, scheduled, and delegated daily work to team of employees.
• Adhered to established policies and standards to safely complete projects.
• Provided fertilization and weed control treatments to customers.
• Operated company vehicles and equipment in 25-30 residential and business areas daily.

• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
• Reviews orders prior to pick up for accuracy and purchase-by dates.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Worked productively with customers to meet order requirements and service expectations.
• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
• Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
• Maintained a shopping rate of 125+ products per hour.

• Served customers quickly and efficiently and created strategies to prevent delays.
• Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
• Trained, scheduled, and supervised a team of 4 barista workers to maintain and uphold store policies and optimize staffing patterns.
• Generated friendly atmosphere by encouraging employees to greet and speak to customers.
• Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
• Memorized ingredients and recipes for wide variety specialty drinks.

• Loaded truck and properly secured items to prevent damage for deliveries.
• Completed on-time deliveries by choosing best and most efficient routes.
• Kept detailed mileage and fuel reports to track overall fuel costs.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Delivered an average of 250 packages daily to customer doorsteps and business offices.
• Operated vehicle safely in highly congested areas with no traffic violations.

• Processed approximately 100 customer transactions daily, minimizing wait times.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Educated customers on use of banking website and mobile apps.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Monitored and reported suspicious activity in line with bank security policies.
• Disbursed cash and checks accurately while maintaining security of cash drawers.

• Developed lasting customer relationships and grew network over time.
• Maintained and serviced lawn care equipment to enhance longevity.
• Applied fertilizers and pesticides to outdoor areas according to safety standards.
• Operated company vehicles and equipment in 25-30 residential and business areas daily.

• Assisted in gathering crime scene evidence such as fingerprints, photographs and physical objects to obtain more complete picture of incident.
• Followed protocols and procedures to perform tasks quickly and minimize mistakes.
• Operated communication systems to gather, process and share information.
• Provided informative briefings to update superiors on current situations and responsibilities.
• Assisted in writing police reports, traffic citations, and warnings for superior officers.
• Provided any necessary assistance for the officers on duty for 12 hour shifts on a voluntary basis.

Trained new team members with positive reinforcement and respectful, encouraging coaching.

• Cleaned counters, machines, utensils, and seating areas daily.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Provided exceptional customer service to 400-500 customers daily.

• Climbed, bent, knelt, crawled and stooped on frequent basis and for extended periods.
• Operated heavy equipment to move luggage and cargo.
• Guided inbound and outbound airplanes to and from gate.
• Oversaw fueling, cargo management, and departure of aircraft in a busy Class C airspace with 5-6 daily departures and arrivals for airlines and 20+ for general aviation.

• Engaged with customers to effectively build rapport and lasting relationships.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Solved customer challenges by offering relevant products and services.
• Prepared merchandise for sales floor by pricing or tagging.
• Provided tours of the facility and assisted in contracting memberships for customers with an average of 5 new clients daily.

• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Cleaned counters, machines, utensils, and seating areas daily.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Provided exceptional customer service to 400-500 customers daily.