BRAYLON COTTRELL
Little Rock
Summary
Graduated from The University of Arkansas at Little Rock with a Bachelor of Business Administration degree in Marketing. Skill Listener, good in handling issues and a problem solver. Managing time effectively is very important . Priorities work Is important to get the job done. Proficient in MS Word, PowerPoint, and Excel. Experience with working as part of a team, Great customer service skills, communication and managing a business. Member of Alpha Phi Alpha Fraternity Incorporated.
Overview
10
10
years of professional experience
Work History
Management assistant
Enterprise Rent-A-Car
04.2024 - 01.2025
- Top 5 in performance in the month of May 2024, and Top 10 of June 2024 in the region which consists of Arkansas, East Texas, and North Louisiana.
- Managed a branch and had the best customer service score in the area in October 2024.
- Passed promotional test (MQI) to get promoted to management assistant.
- Fostered strong relationships with customers by providing exceptional customer service during interactions both in-person and via phone or email.
- Maintained a high level of confidentiality while handling sensitive information related to personnel matters or legal issues within the organization.
- Prepared and charted data and metrics for detailed status reports.
- Facilitated timely project completion by tracking progress, identifying potential obstacles, and providing support to team members.
- Contributed to a positive work environment with excellent interpersonal skills and an ability to resolve conflicts effectively when necessary.
- Increased client satisfaction through prompt response to inquiries and resolution of issues.
- Drove sales and customer service while assisting guests with excellent services.
- Answered and managed incoming and outgoing calls while recording accurate messages.
Rural carrier associate
United States Postal Service
04.2023 - 02.2024
- Served as substitute for regular mail carriers, delivering mail and packages daily.
Supervisor
UPS
10.2019 - 04.2023
- Directed staff to guarantee proper package placement.
Group leader
City of Little Rock
06.2015 - 07.2022
- Responsible and supervised the kids at the summer camp
- Assigned to a certain age group, went on field trips and had fun daily
Education
BBA - Marketing
University of Arkansas At Little Rock
Little Rock, AR05.2023
Skills
- Relationship building
- Office administration
- Administrative tasks
- Customer engagement
- Client relationships
- Business management
- Time management
- Excellent communication
- Multitasking
- Problem-solving
- Teamwork and collaboration
- Strong problem solver
- Active listening
- Team building
- Customer service
- Telephone and email etiquette
- Self motivation
Timeline
Management assistant
Enterprise Rent-A-Car
04.2024 - 01.2025
Rural carrier associate
United States Postal Service
04.2023 - 02.2024
Supervisor
UPS
10.2019 - 04.2023
Group leader
City of Little Rock
06.2015 - 07.2022
BBA - Marketing
University of Arkansas At Little Rock
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