Breanna Marshall
Little Rock
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Goodwill Industries of Arkansas
09.2024 - Current
- Directed administrative activities directly related to making products or providing services
- Coordinated and directed financial or budget activities to fund operations, maximize investments, or increase efficiency
- Collaborated with stakeholders to develop long-term strategic plans for growth
- Directed and coordinated activities of businesses or departments concerned with production, pricing, sales, or distribution of products
- Analyzed data from financial reports to identify areas of improvement in business operations
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision
- Facilitated open communication between departments to improve collaboration among teams
- Reviewed financial statements, sales reports, and other performance data to measure productivity
- Handled customer complaints professionally and resolved issues promptly
- Tracked daily operational activities such as store expenses, payroll records
- Monitored employee attendance and productivity levels on a daily basis
- Monitored inventory levels and ordering of stock to ensure shelves were adequately stocked
- Directed employee tasks and time management, improving customer experiences
- Assisted customers with product selection, pricing, payment options and returns and exchanges
- Resolved customer complaints efficiently while maintaining excellent customer service
Hiring Manager
Home Helpers
01.2024 - 09.2024
- Conduct initial phone or video screenings to assess candidates' fit for the role
- Conduct in-person, phone, and video interviews as necessary
- Ensure a smooth onboarding process for new hires, including coordination of orientation sessions and required training
- Prepare regular reports on recruitment activities and outcomes for senior management
- Track and analyze recruitment metrics such as time to fill, cost-per-hire, and candidate quality
- Ensure a positive candidate experience throughout the recruitment process
- Provide timely feedback to candidates and keep them informed about the status of their applications
- Plan and conduct orientation sessions for new hires to introduce them to the company culture, values, and policies
- Developed relationships with potential job candidates to promote effective communication throughout hiring processes.
- Met with managers to discuss vacancies, applicant qualifications, and characteristics of top candidates.
- Collaborated with department heads to determine staffing needs and develop targeted recruitment strategies accordingly.
Dental/Vision Benefits Advisor
Unum
02.2023 - 01.2024
- Managed client inquiries and provided expert advice on dental insurance coverage and benefits
- Resolved customer issues related to claims, eligibility, and coverage limitations
- Analyzed and interpreted benefit plans to provide accurate guidance
- Collaborated with cross-functional teams to ensure consistent and efficient benefits administration
Insurance Benefit Advisor/Assistant Manager
TransAmerica Employee Benefits
03.2019 - 02.2023
- Proficient in analyzing and interpreting benefit plans to provide accurate guidance
- Code procedure translation
- Managed ticketing system to prioritize and track technical support requests
- Knowledgeable in interpreting insurance policies to determine claim validity
- Processed insurance claims accurately and efficiently within established guidelines and timelines
- Conducted client needs assessments to suggest appropriate life insurance coverage options
Customer Care Specialist
Fidelity Information Services
10.2016 - 03.2019
- Managed client inquiries and claims, providing prompt and accurate resolution
- Educated clients on the importance of life insurance in financial planning
- Ensure high levels of customer satisfaction through excellent service
- Address customer complaints and inquiries promptly and effectively
- Assist with administrative tasks such as preparing reports, maintaining records, and handling correspondence
- Support in recruiting, training, and supervising staff
- Schedule shifts and manage staff performance and development
- Provide guidance and leadership to staff, promoting a positive work environment
Education
Associate of Applied Science -
Pulaski Technical College
North Little Rock, ARSkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Software knowledge
- Cross-functional coordination
- New hire onboarding
- Documentation and recordkeeping
- Benefits administration
- Human resources expertise
- Employee relations
- Benefits analysis
- Critical thinking
Timeline
Assistant Store Manager
Goodwill Industries of Arkansas
09.2024 - Current
Hiring Manager
Home Helpers
01.2024 - 09.2024
Dental/Vision Benefits Advisor
Unum
02.2023 - 01.2024
Insurance Benefit Advisor/Assistant Manager
TransAmerica Employee Benefits
03.2019 - 02.2023
Customer Care Specialist
Fidelity Information Services
10.2016 - 03.2019
Associate of Applied Science -
Pulaski Technical College
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