Breanna McGowan
Hunter
Summary
Dynamic hospitality professional with extensive experience at Hot Stone, excelling in customer service and performance improvement. Proven ability to enhance guest satisfaction through efficient multitasking and high-quality food preparation. Strong background in team leadership and conflict resolution, contributing to a positive work environment and reduced staff turnover.
Hardworking and enthusiastic at Kroger, trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.
Overview
9
9
years of professional experience
Work History
Cook, Waitress
Greg & Jim's
01.2022 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Communicated closely with servers to fully understand special orders for customers.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Collaborated with management team to develop new menu items.
Restaurant Manager
Hot Stone
02.2023 - 02.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Implemented cost-saving strategies, reducing waste through meticulous inventory management.
- Strengthened restaurant reputation with launch of innovative marketing campaigns.
- Fostered positive work environment, leading to decrease in staff turnover.
Courtesy Clerk
Kroger
07.2018 - 09.2018
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Collected more than [Number] shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Facilitated smooth transactions by returning misplaced items to their appropriate locations within the store quickly and efficiently.
- Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
- Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
- Promoted a safe shopping environment through vigilant monitoring of potential hazards such as spills or cluttered aisles, addressing issues promptly as they arose.
- Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
- Increased overall efficiency by assisting with price checks and product location inquiries from customers.
Waitress
Cajun Express
03.2016 - 03.2017
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Cleaned off tables, while also seating new customers.
Education
Associate of Applied Science - Register Nurse
East Arkansas Community College
3600 N Washington St, Forrest City, AR 7233505-2026
High School Diploma -
Palestine-Wheatley High School
8449 Hwy 70 Palestine, AR 7237205-2019
Skills
- Customer service
- Cooking
- Cleaning and organization
- Food handling
- Multitasking and organization
- Performance improvement
- Hospitality service expertise
Languages
English
Full Professional
Timeline
Restaurant Manager
Hot Stone
02.2023 - 02.2024
Cook, Waitress
Greg & Jim's
01.2022 - Current
Courtesy Clerk
Kroger
07.2018 - 09.2018
Waitress
Cajun Express
03.2016 - 03.2017
Associate of Applied Science - Register Nurse
East Arkansas Community College
High School Diploma -
Palestine-Wheatley High School
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