Brenda Phillips
Lake Village
Summary
Dynamic and detail-oriented professional with extensive experience at Greenville Dental Clinic, excelling in appointment scheduling and patient management. Proven ability to enhance customer satisfaction through exceptional service and effective communication. Skilled in data entry and multitasking, ensuring efficient front desk operations and accurate recordkeeping. Punctual and reliable, committed to supporting team success.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Receptionist / Assistant
Greenville Dental Clinic
06.2004 - Current
- Managed appointment scheduling and patient flow to enhance clinic efficiency.
- Assisted in maintaining patient records and updating dental software systems for accuracy.
- Provided front-desk support, addressing patient inquiries and ensuring a welcoming environment.
- Coordinated with dental staff to streamline communication and improve service delivery.
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted claimants during office visits.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
- Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
- Prepared, collected and distributed outgoing and incoming mail and packages.
- Streamlined office operations by organizing files, maintaining databases, and ordering supplies for the reception area.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected [Type] payments, processed transactions and updated relevant records.
- Organized, maintained and updated information in computer databases.
Secretary
St. Joseph/Lourdes Elementary School
11.1999 - 05.2004
Education
High School Diploma -
Greenville Public School
Greenville, MsSkills
- Data entry
- Scheduling
- Document control
- Scheduling appointments
- Telephone skills
- Data Entry
- Mail distribution
- Documentation and reporting
- Mail handling
- File management
- Office management
- Front desk operations
- Multitasking and prioritization
- Reception desk management
- Recordkeeping and bookkeeping
- Punctual and reliable
Certification
- CPR Training - 2025
Timeline
Receptionist / Assistant
Greenville Dental Clinic
06.2004 - Current
Secretary
St. Joseph/Lourdes Elementary School
11.1999 - 05.2004
High School Diploma -
Greenville Public School