Brenda Wilbanks
Osceola
Summary
Dynamic professional with extensive experience at Blytheville Police Department, excelling in GPS tracking and emergency response. Proven ability to enhance operational efficiency through effective staff training and conflict resolution. Recognized for maintaining accurate logs and delivering exceptional customer service, ensuring seamless communication in high-pressure environments.
Overview
18
18
years of professional experience
Work History
ACIC/Dispatcher
Blytheville Police Department
Blytheville
09.2011 - 02.2017
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Updated records of driver locations, delays, and cancellations.
- Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Provided timely updates to customers regarding their orders or requests.
- Maintained logs of all incoming calls and assigned tasks.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Received and dispatched calls for emergency services.
Control Board Operator/Dispatcher
Mississippi County Sheriff's Dept
Luxora
08.2005 - 06.2011
- Communicated effectively with colleagues regarding operational status updates and identified issues requiring attention.
- Responded quickly to alarms indicating abnormal conditions in order to minimize disruption of production activities.
- Utilized computer-based software for data entry, logging and analysis purposes.
2nd Assistant Manager
McDonald's
Osceola
07.1999 - 07.2003
- Recruited, interviewed, hired, trained, coached, evaluated, counseled and disciplined staff members as needed.
- Assisted with the development of staff training programs and materials.
- Generated reports detailing sales trends and other relevant data for management review.
- Developed strategies for increasing sales and ensuring customer satisfaction.
- Coordinated promotional activities such as special sales, contests, and displays.
- Supervised employees in all aspects of job performance by providing guidance and direction.
- Established procedures for receiving, stocking, and displaying merchandise.
- Created weekly schedules for store personnel based on projected customer traffic patterns.
- Directed daily operations, including scheduling and customer service.
- Resolved customer complaints in an effective manner.
- Resolved customer complaints in a timely manner.
- Provided feedback to management regarding employee performance issues or concerns.
- Identified areas needing improvement in store operations and developed solutions accordingly.
- Maintained accurate records of employee attendance and payroll information.
- Ensured compliance with safety regulations while administering disciplinary action when necessary.
- Monitored cash register transactions to ensure accuracy of funds received.
- Recruited and trained new employees to meet job requirements.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Reviewed completed work to verify consistency, quality, and conformance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Bachelor of Science - Criminal Science
UALR
Little Rock, AR12-2013
Skills
- GPS tracking
- Data entry
- Emergency response
- Radio communication
- Log management
- Customer service
- Staff training
- Operational coordination
- Problem solving
- Time management
- Conflict resolution
- Report generation
- Workflow optimization
- Safety compliance
- Database updates
- Problem-solving
- Verbal and written communication
Accomplishments
- Employee of the Year
- Employee of the Month
Affiliations
- Church
- Reading
Timeline
ACIC/Dispatcher
Blytheville Police Department
09.2011 - 02.2017
Control Board Operator/Dispatcher
Mississippi County Sheriff's Dept
08.2005 - 06.2011
2nd Assistant Manager
McDonald's
07.1999 - 07.2003
Bachelor of Science - Criminal Science
UALR
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