Brendon McCaslin

Restaurant General Manager

Mathew's Management Company (McDonald's)

08.2022 - Current

Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Carefully interviewed, selected, trained, and supervised staff.
Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages. Turnover has decreased by 73%.
Ensured compliance with all health department regulations as well as company policies and procedures. High 90's on every inspection.
Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for customers.
Increased restaurant sales by over 10% due to a quick, accurate, efficient, and quality workplace.
Profitability through food cost opportunity has increased by 3%.
Profitability through labor cost opportunity has increased by 2%
Have promoted a total of 7 Employees into management with 2 making it into upper management within their first year working with me. (General Manager, or Higher)