Brentavia Loudermill
Waldo
Summary
Offering strong leadership capabilities and effective communication skills, eager to learn and grow in this environment. Brings ability to quickly grasp new concepts and proficiency in task delegation and conflict resolution. Ready to use and develop problem-solving and organizational customer service skills within a well-established company.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Lead
Dollar General Department Stores
06.2024 - Current
- Manage cash transactions, process refunds, and handle escalated issues to maintain a smooth shopping experience
- Handle all customer complaints or concerns professionally to maintain good customer relationships
- Work closely with staff to safeguard departmental productivity quotas
- Assist customers with product inquiries, returns, and complaints in a friendly and efficient manner, ensuring customer satisfaction
- Accurately handles customer funds and processes transactions using the POS system
- Train new team members on customer service protocols, systems, and company policies
- Obtain all the necessary information to offer appropriate response to product and service inquiries
Online Order Specialist/Overnight Stocker
Walmart
02.2022 - 01.2024
- Answer questions about products, services, pricing, and account information
- Identify and resolve customer problems with products or services
- Address customer concerns and complaints in a professional manner, finding solutions to satisfy the customer
- Update customer information and tracking interactions within the CRM system
- Manage customer orders, including order status updates, and handling returns or exchanges
Customer Service Representative
E-Z Mart
07.2021 - 01.2022
- Process customer purchases, returns, and exchanges accurately while providing excellent service in a fast-paced retail environment
- Assist customers in locating products and provided knowledgeable recommendations on electronics and accessories
- Maintain a clean and organized checkout area
- Ensure accurate cash handling procedures
- Work closely with the customer service team to resolve service complaints quickly
Customer Service Associate
Walmart
03.2018 - 04.2021
- Responsible for handling guest complaints, questions, and concerns
- Assist customers with daily purchases
- Managed ordering products and services
- Process payments via cash, check, credit cards and automatic debit
- Greet customers in a friendly, professional manner
Shift Leader
Taco Bell
09.2017 - 03.2018
- Work as a team member to assure constant and consistent customer satisfaction by providing excellent quality, service
- Ensure food safety, quality, and accuracy of orders
- Quickly prepare customers' orders according to specifications and with the highest possible quality
- Oversee team duties and train new team members on policies and procedures
Education
High School Diploma - undefined
MAGNOLIA HIGH SCHOOL
01.2016
Skills
- Inbound Customer Service
- Staff Supervision
- Employee training
- Order Filling
- Call Center
- Shift leadership
Certification
- MS Office Suite
- Typing 40+ WPM
- Data Processing
- ServSafe Food Handler Certification
Timeline
Shift Lead
Dollar General Department Stores
06.2024 - Current
Online Order Specialist/Overnight Stocker
Walmart
02.2022 - 01.2024
Customer Service Representative
E-Z Mart
07.2021 - 01.2022
Customer Service Associate
Walmart
03.2018 - 04.2021
Shift Leader
Taco Bell
09.2017 - 03.2018
High School Diploma - undefined
MAGNOLIA HIGH SCHOOL