Brett Williams
Conway
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
Work History
Member Service Representative
Planet Fitness
08.2024 - Current
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Opened customer accounts and provided deposit and withdrawal receipts.
Zip Line Tour Guide
Adventureworks
03.2023 - 08.2023
- Developed and monitored safety policies and procedures to facilitate safety of participants.
- Factored-in abilities, needs and interests of participants in development of events and programs.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
Back of House Cook
Sonic
06.2022 - 03.2023
- Prepared food items such as meats and poultry for frying purposes.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Collaborated with servers to collect information about specific customer desires and dietary needs.
Education
Bachelor of Science - Physical Therapy
University of Central Arkansas
Conway, AR05-2026
Skills
- Member correspondence
- Membership renewals
- Financial transactions
- Customer service
- Service upselling
- Issue resolution
Timeline
Member Service Representative
Planet Fitness
08.2024 - Current
Zip Line Tour Guide
Adventureworks
03.2023 - 08.2023
Back of House Cook
Sonic
06.2022 - 03.2023
Bachelor of Science - Physical Therapy
University of Central Arkansas
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