Breuna Smith
West Memphis
Summary
I am a nursing student who is aiming to develop strong communication and organizational skills, experience in community service, and promote health education. This role can help me network with professionals in both healthcare and education, which is beneficial for my future nursing career.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Memphis Jewish Community Center
Memphis
11.2023 - 12.2024
- Greeted customers warmly and made them feel welcome.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Scheduled and confirmed appointments for clients and staff.
- Updated and maintained office policies and procedures.
- Completed basic bookkeeping and document filing.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
Medical Receptionist
Methodist Healthcare
Memphis
08.2020 - 08.2022
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Performed data entry tasks related to billing and collections procedures.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Called patients to confirm scheduled appointments and obtain additional details.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
Library Student Assistant
Georgia State University
Atlanta
07.2018 - 04.2019
- Enforced current library policies fairly with patrons.
- Assisted patrons in regards to library's computer system and gave instructions for logging onto Internet.
- Maintained accurate library records for inventory of periodicals and books.
- Answered patrons' questions and assisted in finding materials requested.
- Opened and closed library during specified hours and secured library equipment.
- Utilized library database software to catalog, track, and update materials.
Education
High School Diploma -
Academies of West Memphis
West Memphis, AR05-2018
Nursing Rn - Nursing
Arkansas State Midsouth
West Memphis, ARSkills
- Customer service
- Appointment scheduling
- Data entry
- Office management
- Visitor management
- Patient confidentiality
- Communication skills
- Team collaboration
- Time management
- Basic bookkeeping
- Multitasking
- Adaptability
- Reception management
- Email and telephone decorum
- Verbal and written communication
- Active listening
- Reliable and punctual
- Listening skills
Affiliations
- Reading
- Volunteering at the local nursing homes
- Student tutoring
Certification
- CPR
- Nursing Assistant
References
References available upon request.
Timeline
Front Desk Receptionist
Memphis Jewish Community Center
11.2023 - 12.2024
Medical Receptionist
Methodist Healthcare
08.2020 - 08.2022
Library Student Assistant
Georgia State University
07.2018 - 04.2019
High School Diploma -
Academies of West Memphis
Nursing Rn - Nursing
Arkansas State Midsouth
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