Bri Fraser
Little Rock
Summary
Personable and organized professional with talent for creating welcoming environments and fostering positive guest interactions. Adept at managing administrative tasks and proficient in computer systems. Committed to enhancing guest satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Front Desk Lead
Alleviant Health Centers
10.2023 - Current
- Direct communication with patients and families to assess their needs, medical background, and any specific requirements
- Phone duties, collecting patient demographics and insurance details, explaining insurance benefits and patient responsibilities for services, and processing payments in the EMR system
- At day's end, reconciliation of payments for each location where appointments were scheduled, and payments processed is necessary
- Answer and return high-volume inbound calls in a timely and professional manner
- Schedule appointments for patient intake and complete demographics according to policy and procedure
- Communicate with physicians, nursing staff and clinicians as it pertains to patient assessment
- Developed personal organization and multitasking skills in a fast-paced environment
Inside Sales Representative
Jani-King
03.2023 - 10.2023
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Conducted weekly review meetings with fellow Inside Sales Representatives to share insights and collaborate on strategies for improvement.
Medical Biller
Express Employment Professionals
11.2022 - 02.2023
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Ensured timely payments from insurance providers through submission of accurate and complete claims.
- Collected payments and applied to patient accounts.
- Implemented quality control measures to identify potential errors before submitting claims, reducing rejections significantly.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
Client Relations Manager
Nexus Enterprises
07.2022 - 11.2022
- Markets and sells various products and services for clients through outside salespersons
- Conducted regular performance evaluations and provided constructive feedback, promoting professional growth within the team.
Financial Relationship Consultant
Regions
02.2022 - 06.2022
- Responsible for meeting with customers and prospects both in person and on the phone to determine their banking and financial solutions goals and needs
- proactively offering appropriate products, services, and guidance to achieve their financial goals
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Operations Manager
Dollar Tree
03.2021 - 02.2022
- Responsible for assisting with all operational tasks within the store as delegated and assigned by the Store Manager with main focus on the front-end and sales floor operations
- Also assist with the hiring, training and development of store associates as delegated by the Store Manager
- Supervised staff and kept employees compliant with company policies and procedures.
Education
GED -
Adult Education Center
Magnolia, AR01.2016
Skills
- Microsoft Word
- Microsoft Excel
- Medical Scheduling
- Epic
- Athenahealth
- Phone etiquette
- Organizational skills
- Insurance Verification
- Strong leadership
- Training and mentoring
- Clerical duties
Timeline
Front Desk Lead
Alleviant Health Centers
10.2023 - Current
Inside Sales Representative
Jani-King
03.2023 - 10.2023
Medical Biller
Express Employment Professionals
11.2022 - 02.2023
Client Relations Manager
Nexus Enterprises
07.2022 - 11.2022
Financial Relationship Consultant
Regions
02.2022 - 06.2022
Operations Manager
Dollar Tree
03.2021 - 02.2022
GED -
Adult Education Center
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