Summary
Overview
Work History
Education
Skills
Languages
Education
Identification
Phone
Personal Information
Timeline
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Brian Pineda Alvarado

Capital Federal

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.


Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

14
14
years of professional experience

Work History

Customer Service Representative Specialist

Transactel El Salvador
02.2010 - 07.2010
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.

Technical Support Representative

AT&T para Telepreformance
09.2010 - 01.2013
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Used ticketing systems to manage and process support actions and requests.

Sales Representative

Supervielle y Banco Itaù
01.2016 - 04.2016
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Runner

Cervecería Pentos
02.2017 - 05.2019
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Provided excellent customer service while meeting challenging time goals.
  • Delivered correct food items to tables according to order documentation.
  • Ran errands for various employees throughout company.

Kitchen Assistant Manager

Nucha
07.2019 - Current
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Placed orders to restock items before supplies ran out.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Trained kitchen staff to perform various preparation tasks under pressure.

Education

Full Stack Web Development - Computer Science And Programming

The Odin Project
International
02.2024

High School Diploma -

Belgrano Day School
Buenos Aires Argentina
12.2008

Skills

  • Sales Expertise
  • Staff Training
  • Microsoft Word
  • Order Fulfillment
  • Customer Relations
  • Account Management
  • Stocking and Replenishing

Languages

Spanish
Native language
Ingles
Proficient
C2

Education

2020 to 2023 Studied first year of Psychology mayor in Universidad de Buenos Aires (UBA)

Identification

Argentino: 95.096.097

Salvadoreño: 04288807-0

Phone

(011) 38511156

Personal Information

  • Marital Status: Soltero
  • Date of Birth: 10/06/1990
  • Nationality: Salvaradoreño

Timeline

Kitchen Assistant Manager

Nucha
07.2019 - Current

Runner

Cervecería Pentos
02.2017 - 05.2019

Sales Representative

Supervielle y Banco Itaù
01.2016 - 04.2016

Technical Support Representative

AT&T para Telepreformance
09.2010 - 01.2013

Customer Service Representative Specialist

Transactel El Salvador
02.2010 - 07.2010

Full Stack Web Development - Computer Science And Programming

The Odin Project

High School Diploma -

Belgrano Day School

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Brian Pineda Alvarado