Andrea Theroux
Arkadelphia
Summary
Experienced Hospice Registered Nurse with a strong desire to contribute as an Area Manager at Arkansas Hospice. Dedicated patient care professional skilled in coordinating healthcare services for optimal outcomes. Known for exceptional organizational skills, effective communication, and adaptability in the face of changing circumstances. Collaborative team player focused on delivering seamless patient experiences. Proficient in managing patient records, scheduling, and facilitating communication between patients and medical staff. Highly reliable with an unwavering commitment to providing high-quality patient care.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator & RN Case Manager
Arkansas Hospice
12.2021 - Current
- IDG Meeting Facilitator
- Hire and oversees training of nursing staff.
- Provides evaluations for nurses and CNA staff.
- Coordinates and collaborates with interdisciplinary team members for the management of the plan of care on an ongoing basis to meet patient/family needs.
- Modifies the Plan of Care on a continual basis keeping other team members current regarding the progress of the patient’s physical status and any changing needs for care.
- Facilitates effective written and verbal communication with patients/families and other healthcare providers.
- Maintains communication with attending physicians, medical directors, and community organizations concerning resources for patients/families.
- Facilitates nurse and CNA schedules according to admissions and patient/family needs.
- Initiate referrals for other hospice related care and services.
- Reviews documentation of staff as directed; assures documentation is complete, accurate, and timely according to organizational policies and practice standards.
- Participate in Leadership meetings, weekly Managers meeting, Prebilling, Preform billing, interdisciplinary team meetings, case conferences, care planning activities.
- Proficient in CHAPS and PIPS
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
- Developed patient education materials, empowering individuals with knowledge about their conditions and care options.
- Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
- Enhanced patient satisfaction by coordinating timely care and addressing individual needs.
- Analyzed patient satisfaction surveys to identify areas for improvement and implement changes.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Educated patients and families to use at-home medical equipment.
Director of Nursing, Assistant Director of Nursing, Intake/Admissions Nurse, Case Manager
Hospice Home Care
12.2019 - 12.2021
- Proficient with Mock Audits, PIPS, QUAPI, DON Report
- Proficient in Intake and Admissions
- Assessed patient homecare needs; physical, emotional, and spiritual
- Assume case management responsibility and provide direct care as outlined in the Interdisciplinary Plan of Care.
- Participates in IDG meetings
- Collaborates with other hospice personnel in the direct care of shared patients to ensure all providers are up to date in patient plan of care
- Assisted with assigning RNCM to patients upon admission and maintaining an updated list.
- Patient transfers/discharges
- Manages RNCM patient schedules
RN Floor Nurse
CHI St Vincent Rehabilitation Hospital
05.2019 - 01.2021
- Interpreted and implemented individual care plans.
- Monitored patients and administered care through daily activities.
- Communicated with nursing personnel to enforce procedures, policies and regulations.
- Initiated admissions, transitions and discharges by communicating with colleagues as well as patients and family members.
- Supervised CNAs and other staff delivering care in an acute rehabilitation setting by coaching and supporting.
- Completed required forms and chart documentation, including recording vital signs, medications and other information.
CNA
Encompass Health Rehabilitation Hospital
01.2016 - 01.2019
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
Associate of Science - Nursing
National Park College
Hot Springs, AR01.2019
Skills
- Hospice Case Management
- Pediatric Hospice Case Management
- Quality assurance controls
- Care planning
- Emotional awareness & empathy
- Proficiency in Homecare Home-based: Hospice Software
- Proficiency in Point Care – Hospice Software
- Critical thinking skills
- Experience with Epic Software
- HIPAA compliance
- Collaborative teamwork
- Organizational skills
- Intake and Admissions
- Appointment scheduling
- Wound cleaning/care
- Goal setting
- Acute and rehabilitative care
- Relationship building
- Triaging patient concerns
- Punctual and hardworking
- Providing end-of-life support for patients & their families
- Administrative and office support
- Effective communication with all disciplines
- Reliability and dedication
- Effective time management skills
- Caring and empathetic
- Prebilling
- Conflict resolution
- Perform Billing Audit
- Communicating to patients and families
- CHAPS
- Knowledge of community services and programs
Phone
cell, 501-617-3801
Timeline
Patient Care Coordinator & RN Case Manager
Arkansas Hospice
12.2021 - Current
Director of Nursing, Assistant Director of Nursing, Intake/Admissions Nurse, Case Manager
Hospice Home Care
12.2019 - 12.2021
RN Floor Nurse
CHI St Vincent Rehabilitation Hospital
05.2019 - 01.2021
CNA
Encompass Health Rehabilitation Hospital
01.2016 - 01.2019
Associate of Science - Nursing
National Park College
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