Summary
Overview
Work History
Education
Skills
Timeline
Generic

Briana Cearns

Fayetteville, AR

Summary

Dynamic and results-driven professional with extensive experience at DYNE Hospitality Group, excelling in customer engagement and teamwork. Proven ability to enhance sales through effective upselling and maintain high standards of cleanliness and safety. Recognized for strong multitasking skills and attention to detail, consistently delivering exceptional service and fostering positive customer relationships.

Overview

3
3
years of professional experience

Work History

Crew Member/team Lead

DYNE Hospitality Group
02.2024 - Current
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Assisted other team members to achieve goals.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
  • Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
  • Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
  • Boosted repeat customer rates by providing friendly and engaging service.
  • Ensured food safety by rigorously adhering to sanitation standards during food preparation.
  • Enhanced team efficiency by consistently preparing workstations before peak hours.
  • Increased sales of promotional items by effectively communicating benefits and specials to customers.
  • Maintained cleanliness and organization of dining area, leading to improved customer experiences.
  • Contributed to inventory management, minimizing food waste and controlling costs.
  • Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
  • Assisted in menu development by providing feedback on popular items and customer preferences.
  • Fostered positive team environment by assisting coworkers during rush periods.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Observed customer purchases in line and differentiated between standard portions.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Assisted in recruitment to build team of top performers.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Stocked shelves to organize aisles in assigned department.
  • Increased customer satisfaction with prompt and accurate order taking.
  • Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
  • Reduced operational costs by efficiently managing resources and reducing unnecessary expenses.
  • Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
  • Enhanced customer experiences by quickly addressing and resolving complaints.
  • Streamlined drive-thru operations, significantly reducing wait times for customers.
  • Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
  • Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
  • Supported training of new crew members, leading to more efficient onboarding process.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Server

Marinas Italian Restaurant
01.2024 - 03.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Streamlined order-taking process to minimize wait times for diners.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Processed orders and sent to kitchen employees for preparation.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Inspected dishes and utensils for cleanliness.

Crew Member

Simple Simons Pizza
01.2023 - 01.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Stocked shelves to organize aisles in assigned department.
  • Increased customer satisfaction with prompt and accurate order taking.
  • Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
  • Reduced operational costs by efficiently managing resources and reducing unnecessary expenses.
  • Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
  • Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
  • Enhanced customer experiences by quickly addressing and resolving complaints.
  • Streamlined drive-thru operations, significantly reducing wait times for customers.
  • Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
  • Supported training of new crew members, leading to more efficient onboarding process.
  • Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
  • Accurately operated cash register to process customer payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Education

Vilonia High School
Vilonia, AR
05.2025

Skills

  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Cash handling
  • Cleaning
  • Attention to detail
  • Customer engagement
  • Taking orders
  • Cleaning and sanitizing
  • Self-discipline
  • Safe food handling
  • Integrity and honesty
  • Basic math
  • Verbal and written communication
  • Drive-thru operations
  • Food preparation
  • Learning agility
  • Store opening and closing
  • Crew leadership
  • Safety
  • Hospitality service expertise
  • Valid Driver's license
  • Point-of-sale transactions
  • Production line work
  • Willingness to learn
  • Workplace safety
  • Sanitation protocols
  • Task prioritization
  • Dependable and cooperative
  • Collaboration and teamwork
  • Team player
  • Microsoft forms
  • Office 365 security
  • Expertise in Microsoft office
  • Microsoft powerpoint, excel, and Word

Timeline

Crew Member/team Lead

DYNE Hospitality Group
02.2024 - Current

Server

Marinas Italian Restaurant
01.2024 - 03.2024

Crew Member

Simple Simons Pizza
01.2023 - 01.2024

Vilonia High School

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Briana Cearns