Summary
Overview
Work History
Education
Skills
Timeline
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Valarie Threadgill

Ashdown,AR

Summary

Dynamic customer service representative with proven expertise at Bravado Wireless, enhancing customer satisfaction through active listening and effective complaint handling. Skilled in CRM software and dental charting, I excel in optimizing service experiences and driving repeat business, consistently achieving high standards in fast-paced environments.

Customer service professional with reputation for high standards and delivering results. Extensive experience in managing customer interactions and resolving issues promptly. Known for excellent team collaboration and adaptability to changing demands, with strong communication and interpersonal skills.

Overview

4
4
years of professional experience

Work History

CSR

Bravado Wireless
05.2024 - Current
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
  • Collaborated with management to develop strategies for enhancing overall customer experience.
  • Responded proactively and positively to rapid change.

Production

PILGRIMS
05.2022 - 05.2024
  • Reduced production costs, optimizing material sourcing and manufacturing processes.
  • Executed routine and advanced production duties associated with lens production and paid close attention to quality.
  • Read and analyzed charts, work orders and production schedules to determine production requirements and evaluate current production estimates and outputs.
  • Analyzed information regarding current production, future needs and costs.

CSR

Dollar General
04.2021 - 11.2021
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

ADVANCED DENTAL ASSISTANT SCHOOL

RDA CERTIFICATION
01-2025

Phlebotomy

Kiamichi Technology Center
01-2023

High School Diploma -

Haworth Highschool
Haworth
01-2020

Skills

  • Call center experience
  • Customer focus
  • Complaint handling
  • CRM software
  • DENTAL CHARTING

  • TREATMENT PLANNING
  • X RAYS
  • AMALGAM
  • COMPOSITE
  • EXTRACTION
  • RCT/BU/CRN
  • SEALANTS
  • CORONAL POLISHING
  • FABRICATING TEMPORARY CROWNS
  • BLEACH TRAYS
  • MIXING CEMENTS
  • IMPRESSION/POUR-UPS/TRIM MING
  • DENTURE ADJUSTMENT/POLISHING
  • CPR

Timeline

CSR

Bravado Wireless
05.2024 - Current

Production

PILGRIMS
05.2022 - 05.2024

CSR

Dollar General
04.2021 - 11.2021

ADVANCED DENTAL ASSISTANT SCHOOL

RDA CERTIFICATION

Phlebotomy

Kiamichi Technology Center

High School Diploma -

Haworth Highschool

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Valarie Threadgill