Bridget White

Oversaw the enterprise ServiceNow platform supporting GRC, Vulnerability Management, ITSM, ITOM, HRSD, EA, and Infrastructure.

• Drove a unified “One Tyson” platform strategy, aligning teams on shared priorities and governance.
• Built enterprise governance covering intake, prioritization, development standards, testing, release management, and data practices.
• Established CMDB/CSDM governance including ownership models, lifecycle mapping, attestation, and data accountability driving crawl to walk maturity.
• Improved data integrity through CSDM attestation processes, increasing CMDB completeness and accuracy by 50%.
• Led completion of Service Mapping and achieved ~90% CI Discovery coverage.
• Initiated rollout of Technical Services and Instance Services to support service‑based architecture.
• Developed the ServiceNow enterprise roadmap.
• Managed the rollout of ServiceNow ITOM, coordinating infrastructure, SRE, and application teams to deliver Event Management, Discovery, and monitoring integrations on time.
• Managed the MAS agent front-end in ServiceNow, enabling automated ticket resolution notes and integrating Knowledge Articles through a custom connector to a homegrown AI engine.

• Led a team to refine and optimize Knowledge Articles to ensure accuracy, consistency, and structure so they could be effectively consumed by AI models.

• Managed a $22M AOP budget across HR and IT contracts.
• Oversaw contractor management, hiring, and onboarding.

• Project‑managed the full implementation of ServiceNow HR Service Delivery (HRSD), driving scope, timeline, resourcing, and delivery across HR, IT, and vendor teams.
• Lead Analyst for implementation of Workday internationally across 8 countries and 2 different companies and 2 direct reports. (46-million-dollar project) Include payroll, time and attendance

•Oversaw the production and creation of an enterprise solution Document Translate and Glossary Management Application. The purpose of these tools is to allow the business to be able to translate documents across 109 languages and decrease use of translators. (Scrum/Jira)

• SME for Okta and led HR system integration efforts.
• Mentored team members on PMO and technical processes.

• Ensured global compliance with US Foreign Corrupt Practices Act training requirements across 14 markets.
• Managed remediation processes and ensured on‑time training completion.
• Built executive‑level presentations and scorecards to communicate progress and compliance metrics.

• Managed Sam’s Club e‑commerce refunds process generating $1.5M annually.
• Led onboarding of external vendor to Sam’s Club call center, coordinating data uploads across 8 systems and 1,200 associates.
• Partnered with IT to identify and resolve system issues.
• Rebuilt Stella reporting, improving accuracy by 30% and enabling better training and customer insights.