Brinda Reed
North Little Rock
Summary
Dynamic District Manager with extensive experience at Citi Trends, excelling in inventory management and employee development. Proven track record of enhancing store performance and driving sales growth through strategic planning and effective communication. Recognized for cultivating high-performing teams and implementing operational improvements that significantly boost customer satisfaction.
Overview
15
15
years of professional experience
Work History
District Manager
Citi Trends
Little Rock
03.2006 - 11.2020
- Oversaw daily operations of multiple retail locations for efficient performance. Supervised between 10 to 14 stores
- Implemented visual merchandising strategies to enhance store presentation.
- Conducted regular inventory assessments to maintain stock levels and reduce shrinkage.
- Coordinated promotional events to drive customer engagement and sales initiatives.
- Maintained compliance with safety regulations and operational procedures across stores.
- Collaborated with regional managers to align on business objectives and strategies.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Identified opportunities for process improvement across multiple locations within the district.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Mentored team members by demonstrating best practices for sales and customer service.
- Identified and developed top talent to promote performance-oriented culture.
- Cultivated positive rapport with associates and team leadership.
- Performed periodic risk assessments of stores within the district to identify potential safety hazards.
- Implemented new technologies such as point-of-sale systems or digital signage into existing stores.
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
- Coached, developed and motivated team to achieve revenue goals.
- Managed staff schedules to ensure adequate coverage and optimal service.
- Trained new employees on company policies and customer service standards.
Area Manager
Citi Trends
Little Rock
07.2005 - 03.2006
- Led team operations to ensure efficient store management and customer satisfaction.
- Monitored inventory levels and coordinated stock replenishment across multiple locations.
- Implemented visual merchandising strategies to optimize product displays and attract customers.
- Supervised employees, ensuring optimal productivity.
- Promoted positive customer service experiences by promptly resolving conflicts.
- Evaluated schedules, orders and forecasts to plan processes and meet timetables.
Education
Bachelor of Science - Business Administration
Mississippi Valley State University
Itta Bena, MSSkills
- Inventory management
- Financial analysis
- Customer relationship management
- Employee development
- Conflict resolution
- Effective communication
- Collaboration
- Productivity improvements
- Staff development
- Interpersonal communication
- Operations management
- Operations improvements
- Attention to detail
- Adaptability
- Problem solving and critical thinking
- Working under pressure
- Cultural awareness
- Initiative
Timeline
District Manager
Citi Trends
03.2006 - 11.2020
Area Manager
Citi Trends
07.2005 - 03.2006
Bachelor of Science - Business Administration
Mississippi Valley State University
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