Britney Bowman
Searcy
Summary
Dynamic customer service professional with proven expertise at Resultscx, excelling in conflict resolution and order processing. Recognized for enhancing customer satisfaction through attentive service and effective problem-solving. Skilled in cash handling and fostering strong customer relationships, consistently delivering exceptional support in high-pressure environments.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Resultscx
Wichita Falls
09.2023 - 01.2024
- Assisted customers with inquiries and product information.
- Managed customer complaints and resolved issues efficiently.
- Processed orders and tracked shipments using company software.
- Provided support during product launches and promotions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
Customer Service Cashier
Walmart
Chickasha
07.2021 - 03.2022
- Assisted customers with purchases and provided product information.
- Operated cash register and processed transactions efficiently.
- Maintained clean and organized checkout area for customer convenience.
- Handled customer inquiries and resolved issues with professionalism.
- Collaborated with team members to ensure smooth store operations.
- Monitored inventory levels and restocked items as needed.
- Promoted loyalty program benefits to enhance customer engagement.
- Greeted customers and provided friendly customer service.
- Followed safety protocols to ensure a secure shopping environment.
- Resolved customer complaints in a professional manner.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Collected credit card and cash payments to complete transactions for customer orders.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Assisted customers with locating merchandise within the store.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
Education
High School Diploma -
Wichita Falls High School
Wichita Falls, TX05-2010
Skills
- Customer service
- Conflict resolution
- Order processing
- Cash handling
- Product knowledge
- Customer relationship management
- Attention to detail
- Active listening
- Professional telephone demeanor
- Positive and professional
- Computer proficiency
- Problem-solving
- Decision-making
- Filing
- Multi-task management
- Prioritization
- Punctuality and reliability
- Sales promotion
References
References available upon request.
Timeline
Customer Service Representative
Resultscx
09.2023 - 01.2024
Customer Service Cashier
Walmart
07.2021 - 03.2022
High School Diploma -
Wichita Falls High School
Similar Profiles
Alexandria BlanchardAlexandria Blanchard
Customer Service Representative at resultsCXCustomer Service Representative at resultsCX
Jose NajeraJose Najera
Operations Supervisor at ResultsCXOperations Supervisor at ResultsCX
NICHOLAS JOHNSONNICHOLAS JOHNSON
Trainer at ResultsCXTrainer at ResultsCX
Shevoun CarrShevoun Carr
Call Center Representative at ResultsCXCall Center Representative at ResultsCX
Skylar MajorsSkylar Majors
Morning Stocker at WalmartMorning Stocker at Walmart