Summary
Overview
Work History
Education
Skills
Timeline
Generic

Britni Pugh

Little Rock

Summary

Experienced housing professional with strong focus on team collaboration and achieving results. Skilled in program management, client support, and resource allocation. Reliable in adapting to changing needs and delivering impactful solutions. Known for excellent communication, problem-solving, and organizational skills.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

16
16
years of professional experience

Work History

Housing Program Specialist

Our House
03.2025 - Current
  • Oversee residents in a large, 24/7 resident facility and all area of the campus.
  • Report emergency situations immediately to direct supervisor and document any incidents, emergencies and concerns from residents, donor, or volunteers.
  • Ensure that residents participate in mandatory programs and refer them to Our House programs.
  • Communicate regularly with the Housing Team about the residents needs, evictions, shelter needs ongoing issues or system changes.
  • Ensure that meals are prepared and served.
  • Enforce all written shelter rules and additional Our House policies and procedures documenting any violations through the write-up process, including enforcing evictions when necessary.

Patient Care Technician

Baptist Health Hospital
06.2024 - 03.2025
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
  • Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.

Intake Specialist

Little Rock Housing Authority
03.2024 - 06.2024
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
  • Completed intake assessment forms and filed clients’ charts.
  • Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
  • Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
  • Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.

Fingerprint Technician

Arkansas State Police
08.2018 - 09.2023
  • Safeguarded sensitive information through strict adherence to confidentiality protocols and secure data management practices.
  • Collaborated with inter-agency partners to share knowledge, resources, and expertise in the field of biometric identification.
  • Improved workflow efficiency with regular maintenance and calibration of fingerprint equipment.
  • Elevated departmental standards by mentoring junior technicians in proper techniques for fingerprint collection, analysis, and storage.
  • Enhanced fingerprint identification accuracy by meticulously analyzing and comparing fingerprint images.
  • Increased team productivity by training new Fingerprint Technicians on best practices and procedures.
  • Developed and implemented new policies to improve overall quality control within the Fingerprint Technician department.
  • Consistently met or exceeded performance metrics by prioritizing tasks and managing time effectively during high-pressure situations.
  • Facilitated smooth operations within the department by monitoring inventory levels for essential supplies like ink pads, cleaning solutions, or gloves used during daily tasks.

Administrative Specialist III

Arkansas Parole Board
08.2017 - 04.2018
  • Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
  • Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
  • Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
  • Minimized errors in documentation through meticulous proofreading, editing, formatting skills.
  • Facilitated communication between departments, organizing meetings and distributing essential information.
  • Enhanced team productivity by providing administrative support and coordinating daily operations.

Intake Clerk

Pulaski County Detention Center
09.2016 - 08.2017
  • Enhanced customer satisfaction with prompt and accurate data entry, ensuring timely processing of crucial documents.
  • Maintained an up-to-date knowledge of department-specific policies and procedures to provide accurate guidance to clients during the intake process.
  • Reduced errors in document processing by implementing a thorough review system prior to entering information into the database.
  • Performed quality control checks on incoming documents for compliance with company guidelines and industry regulations.
  • Delivered exceptional customer service during intake appointments, addressing concerns professionally while building rapport with clients.
  • Conducted regular audits of client files to ensure proper documentation and adherence to compliance standards, minimizing potential risks associated with incomplete or inaccurate information.
  • Facilitated seamless communication between departments by effectively managing correspondence, phone calls, and email inquiries.
  • Supported administrative staff with various tasks such as filing, copying, faxing, and mail distribution as needed.

Mental Health Paraprofessional

Youth Home
01.2013 - 04.2016
  • Provided direct support to clients in therapeutic settings, enhancing emotional stability and coping mechanisms.
  • Developed individualized care plans by collaborating with mental health professionals and families.
  • Facilitated group therapy sessions, promoting peer interaction and shared experiences among participants.
  • Monitored client progress and behaviors, documenting changes to inform treatment adjustments.

Medical Records Clerk

JRMC
01.2009 - 09.2012
  • Managed electronic medical records system to ensure accuracy and compliance with regulations.
  • Oversaw intake and organization of patient documents, enhancing retrieval efficiency by 30%.
  • Trained and mentored junior staff on best practices in medical record management.
  • Collaborated with healthcare providers to resolve discrepancies in patient information.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Maintained patient confidence by keeping patient records information confidential.

Education

No Degree -

University of Arkansas At Pine Bluff
Pine Bluff, AR

High School Diploma -

Dollarway High School
Pine Bluff, AR
05.2006

Skills

  • Customer relations
  • Proofreading
  • Verbal communication
  • Spreadsheet creation
  • Document management
  • Order processing

Timeline

Housing Program Specialist

Our House
03.2025 - Current

Patient Care Technician

Baptist Health Hospital
06.2024 - 03.2025

Intake Specialist

Little Rock Housing Authority
03.2024 - 06.2024

Fingerprint Technician

Arkansas State Police
08.2018 - 09.2023

Administrative Specialist III

Arkansas Parole Board
08.2017 - 04.2018

Intake Clerk

Pulaski County Detention Center
09.2016 - 08.2017

Mental Health Paraprofessional

Youth Home
01.2013 - 04.2016

Medical Records Clerk

JRMC
01.2009 - 09.2012

No Degree -

University of Arkansas At Pine Bluff

High School Diploma -

Dollarway High School

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Britni Pugh