Brittany Aubrey
Little Rock
Summary
Dynamic customer service professional with a proven track record at CVS Health, excelling in conflict resolution and data entry. Recognized for enhancing workflow efficiency and training new hires, I leverage strong active listening skills to ensure customer satisfaction and maintain high standards of accuracy in all tasks.
Overview
14
14
years of professional experience
Work History
Remote Customer Service Representative
CVS Health
11.2024 - 12.2025
- Assisted customers with product inquiries, ensuring accurate information and timely resolutions.
- Processed transactions efficiently, maintaining a high level of customer satisfaction.
- Handled customer complaints with professionalism, striving for effective solutions.
- Supported team by training new hires on customer service protocols and systems.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Remote Data Entry Clerk
Delta Airlines Global Services
05.2019 - 08.2023
- Processed and entered data accurately into company databases, maintaining high levels of precision.
- Coordinated with team members to verify data integrity and resolve discrepancies promptly.
- Implemented improved data entry procedures, enhancing overall workflow efficiency by reducing processing time.
- Mentored new staff on data entry best practices, fostering a culture of accuracy and attention to detail.
- Audited completed entries for compliance with company standards, ensuring adherence to quality control measures.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Receptionist
Baptist Medical Center
09.2016 - 10.2018
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between medical staff and patients to enhance service delivery.
- Maintained accurate patient records and updated information in electronic health record systems.
- Assisted in training new reception staff on workflows and best practices for patient interaction.
Armed Security Officer
United Security Services
06.2012 - 03.2014
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and mitigate potential security threats.
- Responded promptly to incidents, maintaining order and reporting details accurately.
- Collaborated with law enforcement during emergencies, enhancing response effectiveness.
Education
Associate of Science - Computer Science
University of Phoenix
Little Rock, AR08.2014
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
- Order processing
- Documentation
- Microsoft PowerPoint
Timeline
Remote Customer Service Representative
CVS Health
11.2024 - 12.2025
Remote Data Entry Clerk
Delta Airlines Global Services
05.2019 - 08.2023
Receptionist
Baptist Medical Center
09.2016 - 10.2018
Armed Security Officer
United Security Services
06.2012 - 03.2014
Associate of Science - Computer Science
University of Phoenix