Brittany Banks
West Helena
Summary
Dedicated and reliable professional with strong experience in healthcare support, retail sales, and customer service. Skilled in assisting patients, managing client inquiries, and delivering solutions in fast-paced environments. Highly familiar with Microsoft Office and remote communication tools, with proven ability to adapt, multitask, and maintain accuracy while working independently. Seeking a remote opportunity to apply organizational, technical, and customer service skills to support a growing team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
Personal Care Assistant (PCA)
01.2023 - Current
- - Assist clients with daily living needs including meal preparation, mobility, and personal care.
- - Maintain accurate records of patient progress and care activities.
- - Provide companionship and emotional support to improve client well-being.
- - Coordinate with healthcare professionals and family members to ensure quality care.
Sales Associate
Walmart
01.2018 - 01.2022
- - Delivered excellent customer service by assisting shoppers, resolving concerns, and processing transactions.
- - Organized merchandise displays to improve product visibility and sales.
- - Trained new employees on company policies and POS systems.
- - Consistently exceeded sales goals and customer satisfaction standards.
Customer Service Representative
TeleTech
01.2016 - 01.2018
- - Handled high-volume inbound and outbound calls, addressing billing questions, technical support, and account updates.
- - Maintained strong customer satisfaction scores by providing patient, clear, and professional support.
- - Documented customer interactions in CRM systems for accurate reporting.
- - Met or exceeded call resolution and productivity targets.
Education
High School Diploma -
Central High School
West Helena, AR05-2015
Skills
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Remote Tools: Zoom, Teams, Google Workspace, Slack
- Customer Service & Client Support (in-person, phone, and online)
- Patient Care Assistance (PCA duties, daily living support, documentation)
- Problem-Solving & Conflict Resolution
- Scheduling & Administrative Support
- Time Management & Multitasking
- Emotional support
- Personal hygiene assistance
Certification
- PCA - Personal Care Aide
Timeline
Personal Care Assistant
Personal Care Assistant (PCA)
01.2023 - Current
Sales Associate
Walmart
01.2018 - 01.2022
Customer Service Representative
TeleTech
01.2016 - 01.2018
High School Diploma -
Central High School