Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Timeline
Generic

Brittany Brock

Beebe

Summary

To establish a career with a company that offers opportunities for advancement and that lets me be of service to my employer and fellow employees

Overview

8
8
years of professional experience

Work History

Consumer Loan Specialist II

Simmons Bank
Searcy
08.2019 - 03.2024
  • Analyzed credit reports, income statements, and other documents to assess risk and approve loan applications.
  • Processed loan payments, updated records, and provided customer service assistance as needed.
  • Participated in weekly team meetings to discuss current trends in the industry related to consumer loans.
  • Explained the different types of consumer loans available to customers.
  • Developed strategies to increase customer satisfaction and loyalty through excellent customer service practices.
  • Resolved customer complaints related to consumer loans in a timely manner.
  • Assisted in training new staff members on the policies and procedures related to providing customer service for consumers seeking a loan.
  • Established relationships with external partners such as banks or other financial institutions that offered consumer loans.

Financial Relationship Consultant

Regions Bank
Searcy
10.2018 - 08.2019
  • Developed strong relationships with customers by understanding their individual needs and goals.
  • Performed quality assurance checks on customer data entered into the system.
  • Responded promptly to customer inquiries regarding account information or other matters related to their finances.
  • Implemented new products, services, processes or systems as needed to improve customer service levels.
  • Analyzed customer feedback surveys to identify areas where service could be improved upon.
  • Explained complex financial concepts in simple terms to customers.
  • Worked closely with other departments within the organization to ensure smooth operations.

Teller/Call Center Rep

First Arkansas Bank and Trust
Jacksonville
03.2016 - 09.2018
  • Followed up on requests from customers in a timely manner.
  • Researched discrepancies between actual cash amounts and records of transactions for accuracy.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Identified opportunities to refer customers to other areas of the bank for additional services.
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Explained account information to customers in detail as needed.
  • Balanced cash drawers on a daily basis.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Maintained accurate records of all transactions and customer interactions.
  • Identified fraudulent activity or suspicious behavior immediately reported it to management.
  • Provided exceptional customer service while accurately processing routine transactions.
  • Maintained confidentiality of all customer records and information according to company policies.

Education

Vocational Certificate - Accounting Office Technology

Crowleys Ridge Technical Institute
Forrest City, AR
06.2012

High School Diploma -

Brinkley High School
Brinkley, AR
05.2006

Skills

  • Financial documentation
  • Loan processing
  • Risk assessment
  • Compliance regulations
  • Customer relationship management
  • Data accuracy verification
  • Problem solving
  • Effective communication
  • Team collaboration
  • Documentation review
  • Excellent time management
  • Cash handling expert
  • Loan origination
  • Client relations
  • Document analysis

References

  • Wendy, Treat, Consumer Specialist, 501-230-1823, Simmons Bank, 401 S Main St., Searcy, AR, 72143
  • Amber, Crawford, Specimen Processor, 501-230-8010 Quest Diagnostics, 1416 Walrose Circle, Searcy, AR, 72143

Hobbies and Interests

Actively volunteers in community/work related events

Timeline

Consumer Loan Specialist II

Simmons Bank
08.2019 - 03.2024

Financial Relationship Consultant

Regions Bank
10.2018 - 08.2019

Teller/Call Center Rep

First Arkansas Bank and Trust
03.2016 - 09.2018

Vocational Certificate - Accounting Office Technology

Crowleys Ridge Technical Institute

High School Diploma -

Brinkley High School

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Brittany Brock