Brittany Brock
Beebe
Summary
To establish a career with a company that offers opportunities for advancement and that lets me be of service to my employer and fellow employees
Overview
8
8
years of professional experience
Work History
Consumer Loan Specialist II
Simmons Bank
Searcy
08.2019 - 03.2024
- Analyzed credit reports, income statements, and other documents to assess risk and approve loan applications.
- Processed loan payments, updated records, and provided customer service assistance as needed.
- Participated in weekly team meetings to discuss current trends in the industry related to consumer loans.
- Explained the different types of consumer loans available to customers.
- Developed strategies to increase customer satisfaction and loyalty through excellent customer service practices.
- Resolved customer complaints related to consumer loans in a timely manner.
- Assisted in training new staff members on the policies and procedures related to providing customer service for consumers seeking a loan.
- Established relationships with external partners such as banks or other financial institutions that offered consumer loans.
Financial Relationship Consultant
Regions Bank
Searcy
10.2018 - 08.2019
- Developed strong relationships with customers by understanding their individual needs and goals.
- Performed quality assurance checks on customer data entered into the system.
- Responded promptly to customer inquiries regarding account information or other matters related to their finances.
- Implemented new products, services, processes or systems as needed to improve customer service levels.
- Analyzed customer feedback surveys to identify areas where service could be improved upon.
- Explained complex financial concepts in simple terms to customers.
- Worked closely with other departments within the organization to ensure smooth operations.
Teller/Call Center Rep
First Arkansas Bank and Trust
Jacksonville
03.2016 - 09.2018
- Followed up on requests from customers in a timely manner.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Explained account information to customers in detail as needed.
- Balanced cash drawers on a daily basis.
- Verified customers' identification to ensure compliance with laws and regulations.
- Maintained accurate records of all transactions and customer interactions.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Provided exceptional customer service while accurately processing routine transactions.
- Maintained confidentiality of all customer records and information according to company policies.
Education
Vocational Certificate - Accounting Office Technology
Crowleys Ridge Technical Institute
Forrest City, AR06.2012
High School Diploma -
Brinkley High School
Brinkley, AR05.2006
Skills
- Financial documentation
- Loan processing
- Risk assessment
- Compliance regulations
- Customer relationship management
- Data accuracy verification
- Problem solving
- Effective communication
- Team collaboration
- Documentation review
- Excellent time management
- Cash handling expert
- Loan origination
- Client relations
- Document analysis
References
- Wendy, Treat, Consumer Specialist, 501-230-1823, Simmons Bank, 401 S Main St., Searcy, AR, 72143
- Amber, Crawford, Specimen Processor, 501-230-8010 Quest Diagnostics, 1416 Walrose Circle, Searcy, AR, 72143
Hobbies and Interests
Actively volunteers in community/work related events
Timeline
Consumer Loan Specialist II
Simmons Bank
08.2019 - 03.2024
Financial Relationship Consultant
Regions Bank
10.2018 - 08.2019
Teller/Call Center Rep
First Arkansas Bank and Trust
03.2016 - 09.2018
Vocational Certificate - Accounting Office Technology
Crowleys Ridge Technical Institute
High School Diploma -
Brinkley High School