Brittany Campbell
Little Rock,AR
Summary
Professional with strong background in customer interactions, data entry, insurance verification, and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
18
18
years of professional experience
Work History
Customer Service Rep
Highmark Health
07.2024 - 05.2025
- Spoke with members and providers over the phone on a daily basis regarding eligibility, benefits and claims
- Scheduled dental appointments for members
- Made sure all call inquiries were closed in a timely manner and routed to the appropriate departments
- Spoke with other insurance companies regarding eligibility and coordination of benefits
- Reviewed claims to ensure that they were correctly processed
- Logged and documented in detail the entirety and nature of each call from members, providers, and other insurance companies
- Entered in member and provider information into the systems such as DOB, address, phone number, etc.
- Checked and responded to incoming emails that were received from members and providers in a timely manner
- Assisted members over the phone with locating in-network dental providers
- Assisted members over the phone with understanding billing inquiries that were billed to them from providers after services were rendered
Customer Service Rep
Arkansas Blue Cross and Blue Shield
09.2014 - 11.2021
- Spoke with members and providers over the phone on a daily basis regarding eligibility, benefits and claims
- Scheduled medical appointments for members
- Made sure all call inquiries were closed in a timely manner and routed to the appropriate departments
- Spoke with other insurance companies regarding eligibility and coordination of benefits.
- Reviewed claims to ensure that they were correctly processed
- Logged and documented in detail the entirety and nature of each call from members, providers, and other insurance companies
- Entered in member and provider information into the systems such as DOB, address, phone number, etc.
- Checked and responded to incoming emails that were received from members and providers in a timely manner
- Assisted members over the phone with obtaining refunds from providers for services that were overcharged to them.
- Assisted members over the phone with assigning primary care providers to them
- Assisted members over the phone with locating in-network primary care physicians and hospitals in their local area.
- Assisted members over the phone with understanding billing inquiries that were billed to them from providers after services were rendered
Receptionist/Billing Manager
Chance Sobriety Ministries
03.2008 - 09.2014
- Billed clients weekly and monthly
- Collected Rent Payments
- Completed initial intakes
- Assigned clients to their room
- Answered telephones and greeted clients
Daycare Worker
Archild
04.2007 - 01.2008
- Planned daily activities
- Assisted lead teacher with educational groups
- Wrote incident reports when necessary
- Provided a safe environment for children
Education
No Degree - Nursing
Pulaski Technical College
North Little Rock, ARSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Insurance verification
- Scheduling
- Attention to detail
- Communication
- Collaboration
- Data Entry
- Insurance Knowledge
- Medical Terminology
- Documentation
Timeline
Customer Service Rep
Highmark Health
07.2024 - 05.2025
Customer Service Rep
Arkansas Blue Cross and Blue Shield
09.2014 - 11.2021
Receptionist/Billing Manager
Chance Sobriety Ministries
03.2008 - 09.2014
Daycare Worker
Archild
04.2007 - 01.2008
No Degree - Nursing
Pulaski Technical College
Similar Profiles
GILBERT UWINEZAGILBERT UWINEZA
Application Developer & Business Analyst at Highmark HealthApplication Developer & Business Analyst at Highmark Health
Whisper GreenWhisper Green
Patient Care Technician at Highmark HealthPatient Care Technician at Highmark Health
Michael HavensMichael Havens
Customer Service Representative at Highmark HealthCustomer Service Representative at Highmark Health
Allen ParkerAllen Parker
Water Quality Technician at Central Arkansas WaterWater Quality Technician at Central Arkansas Water
MAKENNA WILSONMAKENNA WILSON
Ultrasound Applications Specialist at GE HealthcareUltrasound Applications Specialist at GE Healthcare