Brittany Fisher
Van Buren
Summary
Highly motivated employee eager to embrace new challenges with a strong work ethic and remarkable adaptability. Excels in unsupervised environments, quickly mastering new skills and leading teams effectively. Demonstrates exceptional problem-solving and communication skills, driving team success. Ready to excel in leadership roles with a focus on results-driven performance, streamlining operations, and fostering team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards, with experience in team leadership and operational management. Utilizes strong organizational skills to optimize workflow, improve team efficiency, and foster a collaborative work environment to achieve collective goals.
Overview
12
12
years of professional experience
Work History
Pre-Access Supervisor
Ensemble Health Partners
02.2025 - Current
- Provided leadership and supervision to team members, ensuring a positive, and productive work environment.
- Conducted regular team meetings and one-on-one check-ins to monitor progress and address concerns.
- Developed and implemented strategic plans to achieve departmental and organizational goals.
- Evaluated employee performance, delivered constructive feedback, and managed performance improvement plans.
- Ensured that staff had access to the necessary training and tools.
- Maintained open communication channels with staff and upper management, resolving conflicts, and sharing information effectively.
- Encouraged innovation and continuous improvement within the team.
- Organized market team meetings to assist with identifying areas of improvement specific to each market, and the specific market team needs.
- Created a leadership OneNote for transparency across the upper Ardent BIA leaders to include associate check-ins, GIG data, associate FMLA information, and 30-day check-in data.
- Played an instrumental role in the effort to better train and communicate more effectively with the global team.
- Built training material for the BIA team and the global team.
- I quickly adapted to the supervisor role, despite starting with minimal knowledge of leadership responsibilities. During this period, I experienced significant growth while taking on the duties of my co-supervisor and managing two new team leads.
Senior Bedded Insurance Authorization
Ensemble Health Partners
01.2021 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Collaborated with others to discuss new opportunities.
- Recognized by management for exceptional work ethic.
Health Services Specialist II
Arkansas Department of Health
08.2014 - 01.2021
- Utilized customer service skills and detailed system knowledge to support clinic operations.
- Scheduled and confirmed patient appointments with patients.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Supported office needs including taking messages, scanning documents and routing business correspondence.
- Received and screened high volume of internal and external communications.
- Meticulously followed standards, promoting data accuracy and confidentiality when reviewing vital records for issuance to funeral homes and the public.
- Processing payments for services rendered, running daily financial reports, processing the end of day deposits.
- Worked as a team lead of contact tracers during the Coronavirus epidemic, reached out to contacts of index cases to issue quarantine orders, resolved escalation tickets from our vendors, and worked closely with epidemiology to handle priority or sensitive cases.
Patient Transporter/Physical Therapy Aide
Brownwood Life Care Center
02.2014 - 08.2014
- Picked up requested orders to move equipment and supplies to assigned treatment areas.
- Maintained all schedules by delivering patients safely and on time to doctors' appointments.
- Facilitated best care by developing strong and trusting rapport with patient.
- Moved patients in and out of vehicles and lifted on and off beds.
- Provided patient transport using various equipment and adhered to safety protocols.
- Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
- Helped with basic clinical needs and responded to patient requests.
- Supported patients in physical therapy procedures to restore function and decrease pain.
- Worked as part of team to execute proper care of body mechanics and safety of patient.
Insurance Enrollment
Arkansas Department of Health
09.2013 - 02.2014
- Analyzed customer needs and provided best options, upselling products and services.
- Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
- Provided quick turnaround time when customers called with questions, usually within 1 hour.
- Streamlined operational efficiencies by researching problems and delivering speedy issues resolution.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Collaborated with others to discuss new outreach opportunities.
Education
High School Diploma -
Cedarville High School
ARSome College - undefined
University of Arkansas-Fort Smith
ARSkills
- Team leadership and staff mentoring
- Process improvement and workflow optimization
- Performance management and constructive feedback
- Training and onboarding of new team members
- Planning, coordination, and resource allocation
- Problem resolution and troubleshooting in high-pressure environments
- Ensuring compliance with HIPAA and organizational policies
- Managing confidential and sensitive information
- Customer service excellence and effective communication
- Time management and prioritization of competing tasks
- Business operations and financial reporting
- CRCR (Certified Revenue Cycle Representative) certified
Timeline
Pre-Access Supervisor
Ensemble Health Partners
02.2025 - Current
Senior Bedded Insurance Authorization
Ensemble Health Partners
01.2021 - Current
Health Services Specialist II
Arkansas Department of Health
08.2014 - 01.2021
Patient Transporter/Physical Therapy Aide
Brownwood Life Care Center
02.2014 - 08.2014
Insurance Enrollment
Arkansas Department of Health
09.2013 - 02.2014
Some College - undefined
University of Arkansas-Fort Smith
High School Diploma -
Cedarville High School