Brittany Garland

• Manage customer accounts and project workflows for certification and technical service requests
• Prepare and process quotes, project approvals, and service documentation with accuracy and efficiency
• Coordinate communication between sales, engineering, and project teams to ensure smooth execution
• Monitor project timelines and ensure internal and customer deadlines are met
• Resolve client concerns and provide proactive solutions to maintain service satisfaction
• Support process improvements that increase operational efficiency and workflow accuracy

• Managed technical service projects from initiation through completion
• Oversaw project scheduling, documentation review, and milestone tracking
• Coordinated with internal departments to ensure compliance and project readiness
• Communicated project updates, requirements, and timelines to customers
• Assisted with issue resolution and process continuity to support successful project completion

• Supported client account coordination and service request processing
• Maintained project documentation and ensured data accuracy
• Delivered responsive client support and issue resolution

• Set up and perform product testing
• Measure and record data
• Calibrate and maintain equipment
• Interpret technical documentation
• Build/adapt test fixtures
• Analyze results
• Follow safety/compliance standards