Brittany Murray
Fayetteville
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Exceptional customer service and driven to learn new skills.
Overview
13
13
years of professional experience
2011
2011
years of post-secondary education
Work History
General Manager
Prairie Street Bar and Tap
Fayetteville
10.2024 - Current
- Managed daily operations for a busy bar and tap environment.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Oversaw inventory management and maintained supplies for smooth service.
- Trained new employees on operational procedures and customer service standards.
- Implemented health and safety protocols to ensure compliance with regulations.
- Developed promotional strategies to enhance customer engagement and loyalty.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
Bartender
Prairie Street Bar and Tap
Fayetteville
04.2021 - 10.2024
- Mixed and served a variety of cocktails and beverages to customers.
- Maintained cleanliness and organization of the bar area during shifts.
- Collaborated with kitchen staff to ensure timely service for food orders.
- Trained new bartenders on drink preparation and customer service standards.
- Handled cash transactions and processed payments efficiently at the register.
- Adhered to health and safety regulations in all aspects of bar operations.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Processed payments accurately and efficiently with POS system.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Shift Manager
Smoke and Barrel Bar and Tap
Fayetteville
03.2014 - 04.2021
- Supervised daily operations and ensured staff adhered to company policies.
- Coordinated staff schedules and managed labor costs effectively.
- Trained new employees on bar and tap service protocols.
Shift Manager
Apple Blossom Brewing Co.
Fayetteville
05.2012 - 06.2020
- Supervised daily operations and ensured staff adhered to company policies.
- Coordinated staff schedules and managed labor costs effectively.
- Trained new employees on bar and tap service protocols.
- Maintained cleanliness and organization of the bar area consistently.
Cocktail Server
Choctaw Casino & Resort
Pocola
07.2012 - 08.2014
- Provided excellent customer service in fast-paced casino environment.
- Delivered food and beverages to guests efficiently and accurately.
- Maintained cleanliness and organization of serving area at all times.
Education
J.D. - Theatre
University of Arkansas Fort Smith
Fort Smith, AR 08.2009 - 10.2010
Wister Public School
Wister, OKSkills
- Operations management
- Inventory control
- Budgeting
- Staff training
- Customer relationship management
- Problem solving
- Team leadership
- Time management
- Staff scheduling
- Customer service
- Efficient multi-tasker
- Schedule management
- Team player
- Communication skills
Languages
English
Full Professional
Timeline
General Manager
Prairie Street Bar and Tap
10.2024 - Current
Bartender
Prairie Street Bar and Tap
04.2021 - 10.2024
Shift Manager
Smoke and Barrel Bar and Tap
03.2014 - 04.2021
Cocktail Server
Choctaw Casino & Resort
07.2012 - 08.2014
Shift Manager
Apple Blossom Brewing Co.
05.2012 - 06.2020
J.D. - Theatre
University of Arkansas Fort Smith
08.2009 - 10.2010
Wister Public School
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