Brittany Tourtillotte
Benton
Summary
Experienced customer service and automotive professional with in-depth understanding of a wide range of computer skills, importance of documentation, understanding, with an upbeat personality. Adept at operating alone or as part of team to assist customers, coordinate inventory and update computer systems.
Overview
7
7
years of professional experience
Work History
Customer Service/Parts Coordinator
Ron’s Body Shop
04.2022 - Current
- Assist customers with repair process and next steps.
- Forecast goals and objectives for the department and assist management in meeting them.
- Monitor the performance of all body shop metrics.
- Establish and maintain good working relationships with insurance adjusters.
- Establish and maintain good working relationships with customers to encourage repeat and referral business.
- Follow up on parts department orders to ensure parts availability.
- Monitor progress and completion of vehicles in the shop and calls customers as necessary.
- Monitor paper flow to ensure that all documents are accounted for, filled out completely and legibly, and filed or distributed to the appropriate parties.
- Prepare final billing for completed repair orders.
- Control accounts receivable for body repair work.
Customer Service Manager
Everett Buick GMC
08.2018 - 04.2022
- Supervise day-to-day operations in the customer service department.
- Respond to customer service issues in a timely manner.
- Create effective customer service procedures, policies, and standards.
- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
- Maintain accurate records and document all customer service activities and discussions.
- Assess statistics and prepare detailed reports for managers.
- Responsible for scheduling part-time personnel, to assure reception duties are always covered.
- Responsible for training and managing full-time and part-time receptionists.
- Stay informed on the latest industry techniques and methods.
Education
GED -
BENTON HIGH SCHOOL
Benton05.2017
Skills
- Great Communication
- Problem Solving
- Scheduling
- Accountable
- Flexible
- Detail-Oriented
- Inventory management
- Customer service
- Parts ordering
- Vehicle progress tracking
- Document management
- Communication skills
References
- Lacey Brooks, 501-794-8005
- Lester Gibson, 501-503-7411
- Lisa Norwood, 501-844-7358
- Madi Walters, 501-381-4841
Timeline
Customer Service/Parts Coordinator
Ron’s Body Shop
04.2022 - Current
Customer Service Manager
Everett Buick GMC
08.2018 - 04.2022
GED -
BENTON HIGH SCHOOL