Brittney Burris
Springdale
Summary
Results-driven and motivated professional seeking an RSM position to expand leadership capabilities and deepen operational expertise.
Overview
10
10
years of professional experience
Work History
Regional Equipment Manager, SE Region
J.B. Hunt Transport
05.2022 - Current
- Proactively monitored allocations and customer compliance, ensuring expectations were consistently met and addressing any challenges promptly to maintain smooth operations
- Maintained and monitored equipment pools, ensuring optimal trailer and container pool utilization through various systems
Manager 1, Customer Experience
J.B. Hunt Transport
01.2020 - 05.2022
- Review performance data to monitor and measure productivity, goal progress, customer compliance and activity levels
- Managed daily tasks and identified opportunities to support the team with day-to-day workload efficiently
- Served as the primary point of contact between sales, customers, and internal departments, ensuring smooth communication and collaboration
Customer Experience Representative
J.B. Hunt Transport
03.2018 - 01.2020
- Engaged with customers to maintain a positive relationship and grow their accounts to maximum potential
- Exceeded customer needs to maximize freight and growth opportunities by over 50%
Background Verifications Support
J.B. Hunt Transport
03.2017 - 03.2018
- Supported the team in qualifying over 100 drivers for hire, weekly, ensuring a steady and efficient recruitment process
- Direct, motivate and coach team members
- Held the team accountable for meeting and exceeding performance goals, driving continuous improvement and success
Background Verifications Coordinator
J.B. Hunt Transport
04.2016 - 03.2017
- Effectively communicate with driver applicants, government agencies, safety, and other agencies to facilitate background screenings
- Qualify drivers for positions meeting internal and DOT standard regulations
Application Specialist
J.B. Hunt Transport
05.2015 - 04.2016
- Pre-qualified potential drivers through the application process, both via the platform and over the phone
- Guided more than 20 drivers through the orientation and hiring process on a weekly cadence
Education
Bachelor of Science - Business Management/HR
Columbia Southern University
01.2020
Skills
- Communication
- Strategic planning
- Team performance
- Operational processes
- Company growth
- Customer compliance
- Conflict resolution
- Multitasking
Timeline
Regional Equipment Manager, SE Region
J.B. Hunt Transport
05.2022 - Current
Manager 1, Customer Experience
J.B. Hunt Transport
01.2020 - 05.2022
Customer Experience Representative
J.B. Hunt Transport
03.2018 - 01.2020
Background Verifications Support
J.B. Hunt Transport
03.2017 - 03.2018
Background Verifications Coordinator
J.B. Hunt Transport
04.2016 - 03.2017
Application Specialist
J.B. Hunt Transport
05.2015 - 04.2016
Bachelor of Science - Business Management/HR
Columbia Southern University
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