Summary
Overview
Work History
Education
Skills
Timeline
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Brittney Cox

Hope

Summary

Dynamic and results-driven professional with extensive experience at Dollar General, excelling in training and supervising teams. Recognized for outstanding communication and problem-solving skills, fostering a collaborative environment. Proven ability to enhance operational efficiency and customer satisfaction through meticulous organization and attention to detail. Proficient in Microsoft Office Suite including Excel.

Overview

14
14
years of professional experience

Work History

Store Training Manger

Dollar General
02.2019 - Current
  • Training new Store Managers and team members how to effectively run a Brand Standard store and the proper policies and procedures.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files and reports.
  • Hiring, training and supervising employees
  • Creating work schedules and assigning tasks to employees
  • Monitoring employee performance and providing feedback
  • Handling customer complaints and concerns
  • Ensuring that the store is clean and organized


Waitress/ Cook

Barr's Junction
07.2016 - 02.2019
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.

PCA

Nevada County Health Department
05.2012 - 06.2016
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.

Sales Associate

Dollar General
07.2011 - 05.2012
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

No Degree - Nurising

University of Arkansas Hope Texarkana
Hope, AR

High School Diploma -

Nevada High School
Rosston, AR
05-2009

Skills

  • Teamwork and collaboration
  • Quick learner
  • Fast learner
  • Problem-solving
  • Computer skills
  • Multitasking and organization
  • Attention to detail
  • Goal-oriented mindset
  • Outstanding communication skills
  • Flexible schedule
  • Scheduling
  • Microsoft Office Suite

Timeline

Store Training Manger

Dollar General
02.2019 - Current

Waitress/ Cook

Barr's Junction
07.2016 - 02.2019

PCA

Nevada County Health Department
05.2012 - 06.2016

Sales Associate

Dollar General
07.2011 - 05.2012

No Degree - Nurising

University of Arkansas Hope Texarkana

High School Diploma -

Nevada High School

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Brittney Cox