Brittney Lambert
Hot Springs
Summary
A skilled store manager in budgeting, scheduling, customer engagement, and merchandising.
Overview
7
7
years of professional experience
Work History
Co manager
Hobby lobby
North Little Rock
01.2024 - Current
- Collaborated with the management team to optimize daily operations and drive performance improvements.
- Developed and implemented training programs to enhance team skills and productivity.
- Analyzed sales data to identify trends and inform strategic decision-making for increased profitability.
- Fostered a positive work environment by promoting teamwork and open communication among staff.
- Assisted in the development of marketing strategies to increase brand awareness and customer engagement.
- Monitored employee performance and provided constructive feedback to support professional growth.
- Ensured compliance with company policies and industry regulations through regular reviews and audits.
- Developed schedules and assigned daily responsibilities to ensure optimal staff coverage.
- Resolved customer complaints and issues promptly, maintaining high levels of satisfaction.
- Conducted regular team meetings to discuss goals, performance, and areas for improvement.
Store Manager
Ross Dress For Less
Hot Springs
02.2023 - 02.2024
- Supervise, train and assist employees like Sales Representatives and Retail Store Clerks in customer service, store maintenance and product promotions.
- Managed a team of 40 employees, including a manager, and trained them in a variety of merchandising and organizational functions.
- Defined and implemented a formal product development process, resulting in a 12% increase in sales.
- Maintained healthy staff morale by creating a fun, educational environment with a high level of employee engagement.
- Managed daily store operations and ensured compliance with company policies.
- Trained and supervised staff to enhance customer service skills.
- Oversaw inventory management, including stock replenishment and organization.
- Implemented merchandising strategies to optimize product displays and promotions.
Assistant Manager
Ross Dress For Less
Hot Springs
08.2019 - 02.2023
- Communicated with customers daily, provided friendly and courteous service, and answered questions.
- Developed relationships with new staff members, and assisted existing staff members in their career development.
Education
General Studies -
Hot Springs High School
Hot Springs, ARSkills
- Customer service
- Cash handling
- Succession & Career Planning
- Talent Management
- Supervising experience
- Organizational skills
- Leadership
Accomplishments
12% increase in sales
Timeline
Co manager
Hobby lobby
01.2024 - Current
Store Manager
Ross Dress For Less
02.2023 - 02.2024
Assistant Manager
Ross Dress For Less
08.2019 - 02.2023
General Studies -
Hot Springs High School